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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $79,875.00 - $106,500.00
Work Schedule
Flexible
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
accrued paid time off
Life insurance
Disability Coverage
incentive compensation
Job Description
Sheraton Hotels & Resorts is a renowned global hospitality company, operating more than 400 properties worldwide and well-known for delivering exceptional guest experiences and fostering a sense of community. As part of Marriott International, Sheraton offers a rich heritage dating back to 1937 and is committed to creating inclusive environments where associates from diverse backgrounds are valued and celebrated. The company's strong focus on quality, innovation, and guest satisfaction makes it a leader in the hotel and event management industry. Sheraton's brand promise revolves around being "The World's Gathering Place," where guests and associates come together for memorable, engaging experiences.... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in event management, food and beverage, or related professional area
- Proven leadership capabilities
- Strong organizational and multitasking skills
- Ability to communicate clearly and effectively
- Basic knowledge of relevant laws affecting events
- Commitment to maintaining sanitation and safety standards
- Proficient in inventory and cost control practices
- Availability to work flexible hours including evenings and weekends
- Capability to handle guest interactions and resolve complaints professionally
- Skilled in conducting team meetings and training sessions
Job Qualifications
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Strong leadership and team management skills
- Knowledge of banquet operations and event service standards
- Excellent communication and interpersonal skills
- Ability to manage financial and administrative responsibilities including inventory and cost control
- Customer service orientation with problem-solving abilities
- Understanding of safety and emergency procedures
- Experience in training and staff development
- Ability to work effectively in a fast-paced hospitality environment
Job Duties
- Projects supply needs for the department such as china, glass, silver, buffet presentations, props
- Applies knowledge of all laws as they relate to an event
- Understands the impact of banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
- Adheres to and reinforces all standards, policies, and procedures
- Maintains established sanitation levels
- Manages departmental inventories and maintains equipment
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
- Schedules banquet service staff to forecast and service standards while maximizing profits
- Assists team in developing lasting relationships with groups to retain business and increase growth
- Sets goals and delegates tasks to improve departmental performance
- Conducts monthly department meetings with the banquet team
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends
- Acts as a liaison to the kitchen staff
- Leads shifts and actively participates in the servicing of events
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Empowers employees to provide excellent customer service
- Ensures employees understand expectations and parameters
- Strives to improve service performance
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Reviews comment cards and guest satisfaction results with employees
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Observes service behaviors of employees and provides feedback to individuals
- Monitors progress and leads discussion with staff each period
- Participates in the development and implementation of corrective action plans
- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges focusing on continuous improvement of guest satisfaction
- Attends and participates in all pertinent meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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