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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $79,875.00 - $106,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
accrued paid time off
Life insurance
Disability Coverage
incentive compensation
Job Description
Sheraton Waikiki Beach Resort, located at 2255 Kalakaua Ave, Honolulu, Hawaii, is a premier resort known for its exceptional hospitality, stunning beachfront location, and commitment to delivering memorable guest experiences. As part of the famed Sheraton Hotels & Resorts portfolio under Marriott International, the resort fosters a welcoming and inclusive environment that celebrates the diverse backgrounds of its associates and guests. With a legacy of being a vibrant community hub since 1937, Sheraton continues to serve as a global gathering place where people come together through engaging activities and thoughtful service. Known for its vibrant event spaces and exceptional dining... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in event management, food and beverage, or a related professional area
- Strong leadership and motivational skills
- Excellent communication and interpersonal skills
- Proficiency in managing banquet operations and inventories
- Ability to maintain sanitation and comply with regulations
- Competence in scheduling and staff management
- Customer service oriented
- Ability to handle guest complaints and feedback effectively
- Experience in conducting meetings and staff training
- Knowledge of safety and emergency procedures
- Capacity to develop and implement corrective action plans
- Availability to work full-time at Sheraton Waikiki Beach Resort, Honolulu, Hawaii
- Willingness to participate in departmental and property meetings
Job Qualifications
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related field
- Knowledge of event-related laws and sanitation standards
- Experience managing banquet operations and inventory
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest feedback and resolve complaints
- Familiarity with food and wine pairings and current event trends
- Ability to develop and maintain client relationships
- Experience in conducting meetings and training
- Capability to execute emergency and safety procedures
- Proficiency in monitoring and improving service quality
- Skilled in administrative and financial oversight
Job Duties
- Projects supply needs for the department such as china, glass, silver, buffet presentations, and props
- Applies knowledge of all laws related to events
- Manages banquet operations to maximize customer satisfaction and profitability
- Adheres to and enforces standards, policies, and procedures
- Maintains sanitation levels and manages departmental inventories and equipment
- Controls liquor costs using banquet beverage records and manages beverage inventory
- Schedules banquet service staff to meet service standards and maximize profits
- Develops lasting relationships with groups to retain and grow business
- Sets departmental goals and delegates tasks
- Conducts monthly department meetings with banquet team
- Expands knowledge of food, wine pairings, and event trends
- Acts as liaison to kitchen staff
- Leads shifts and participates in event servicing
- Sets positive guest relations examples
- Gathers guest feedback and handles complaints
- Empowers employees for excellent customer service
- Ensures employee understanding of expectations
- Strives to improve service performance
- Reviews comment cards and satisfaction results
- Executes emergency procedures and ensures staff safety training
- Observes employee service behaviors and provides feedback
- Monitors staff progress and leads discussions
- Implements corrective action plans
- Reviews survey results and addresses service challenges
- Attends and participates in relevant meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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