Manager, Banquets

Sheraton Waikiki Beach Resort, located at 2255 Kalakaua Ave, Honolulu, Hawaii, is a premier resort known for its exceptional hospitality, stunning beachfront location, and commitment to delivering memorable guest experiences. As part of the famed Sheraton Hotels & Resorts portfolio under Marriott International, the resort fosters a welcoming and inclusive environment that celebrates the diverse backgrounds of its associates and guests. With a legacy of being a vibrant community hub since 1937, Sheraton continues to serve as a global gathering place where people come together through engaging activities and thoughtful service. Known for its vibrant event spaces and exceptional dining facilities, Sheraton Waikiki offers guests an unforgettable blend of luxury, culture, and comfort in one of the most desirable locations in the world.

This role is a full-time Management position at Sheraton Waikiki Beach Resort within the Event Management category, offering an annual pay range between $79,875 and $106,500, with eligibility for bonus compensation. The position demands a highly motivated and experienced individual to lead the banquet operations and event management teams effectively. The successful candidate will be responsible for directing and inspiring their team to deliver high-quality service that aligns with Sheraton’s standards and guest expectations. This role encompasses overseeing financial and administrative functions including asset protection, inventory control, and cost management. A strong focus is placed on maintaining sanitation standards, ensuring compliance with relevant laws, and fostering continuous improvement in service quality.

The ideal candidate will work collaboratively with kitchen staff and event teams to coordinate and execute large-scale events, ensuring smooth operations and customer satisfaction. Leadership duties include setting departmental goals, delegating tasks, conducting meetings, and facilitating team training and development. The role requires excellent communication skills to provide clear information to all stakeholders and to act as a liaison between different departments. Customer service excellence is paramount, with responsibilities including engaging with guests, handling feedback and complaints tactfully, and consistently encouraging employee empowerment.

Additionally, this management position involves active participation in human resources activities, such as executing emergency procedures, observing employee service behaviors, providing performance feedback, and addressing service challenges through corrective action plans. The position requires a proactive approach in reviewing guest satisfaction metrics and implementing strategies to enhance overall event experiences. Working at Sheraton Waikiki Beach Resort means joining a global team committed to a culture of respect, equity, and continuous growth, supported by comprehensive benefits that promote work-life balance and wellness. This role is perfect for candidates eager to advance their careers in event management within a dynamic, customer-oriented hospitality environment that values innovation and team success.