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Manager, Attendee Experience and Hospitality, Lion Holdings
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Valuetainment is a dynamic and innovative media company known for producing high-quality content that inspires and educates audiences worldwide. The company specializes in creating engaging experiences that blend entertainment with practical business insights, focusing on entrepreneurship, leadership, and personal development. Valuetainment operates in a vibrant industry where creating memorable and impactful events is key to building lasting relationships with clients and audiences. As a pioneer in delivering premium content and experiences, Valuetainment continuously pushes the boundaries to elevate its brand and offer world-class events that cater to diverse and high-profile audiences.\n\nWe are currently seeking a Manager of Attendee Experience and... Show More
Job Requirements
- Bachelor's degree preferred
- 5+ years of relevant event management or hospitality experience
- Proven ability to manage large-scale events and VIP programs
- Strong organizational and leadership skills
- Excellent communication and interpersonal skills
- Proficiency in event management software and tools
- Ability to work under pressure and meet tight deadlines
- Flexibility to travel as required
- Strong attention to detail and creative problem-solving skills
- Ability to collaborate effectively with cross-functional teams
Job Qualifications
- 5+ years of experience designing and executing high-end experiences in luxury hospitality, large-scale events, or experiential marketing
- Demonstrated experience supporting events ranging from intimate VIP gatherings to large conferences of 5,000+ attendees
- Strengths in creative vision (experience design) and execution (logistics, details, operations)
- Portfolio of work demonstrating high-end, curated experiences
- Experience with BEOs, rooming lists, seating charts, and hospitality logistics
- Strong Excel skills for tracking, planning, and attendee management
- Experience with project management tools such as Monday.com or similar
- Ability to build presentations, mood boards, and experience concepts
Job Duties
- Design the end-to-end attendee journey ensuring every interaction reflects a premium intentional experience
- Develop and implement VIP and tiered hospitality strategies
- Create memorable wow moments that elevate the brand and differentiate events
- Own all front-of-house experiences including VIP dinners, networking receptions, hospitality lounges
- Design and manage attendee gifting programs for VIPs, speakers, and attendees
- Oversee concierge-level communications before and during events
- Lead food and beverage strategy including BEO development and execution
- Partner with venues and culinary teams to deliver elevated dining experiences
- Design physical environments including layout, flow, ambiance, décor, and seating
- Manage hospitality for VIPs, speakers, and high-profile guests
- Oversee hotel rooming lists, accommodations, and backstage/green room environments
- Ensure seamless, white-glove experiences for top-tier attendees
- Collaborate with Operations, Production, Sponsorship, Marketing, and Sales
- Align the experience strategy with overall business and brand objectives
- Redesign and elevate the attendee journey across flagship events
- Implement a tiered VIP experience model that increases premium ticket value and retention
- Achieve top-tier attendee satisfaction with high NPS and experience ratings
- Deliver consistently high-end, detail-oriented experiences at scale
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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