Manager, Airport Customer Operations - DFW

American Airlines is the largest airline in the world, renowned for its extensive network that connects people to 365 destinations through more than 6,800 daily flights across the globe. As a leading carrier in the aviation industry, American Airlines is committed to offering outstanding customer service, operational excellence, and a rich working environment focused on employee development, diversity, and inclusion. At the core of its mission is the dedication to helping team members embark on fulfilling careers while delivering unmatched experiences to customers worldwide. The airline’s culture embraces flexibility, growth, and the importance of maintaining a balanced and enriched personal and professional life. Employees benefit from comprehensive health plans, travel perks, wellness programs, and many more advantages that promote a rewarding career and lifestyle.

Join the American Airlines family as part of the Hubs and Gateways Team within the Customer Experience Division. This role focuses on ensuring the efficient use of resources to guarantee operational performance in a highly dynamic airport environment. The position upholds stringent safety and security procedures and acts as a key driver in maximizing revenue while controlling operational expenses. As a supervisor, you’ll play a pivotal role in developing employees, overseeing daily customer service operations, and fostering a positive and collaborative workplace atmosphere. Responsibilities also include managing vendor relationships, ensuring compliance with internal audits, and leading scheduling and staffing efforts to meet fluctuating demands. This position requires attentiveness to performance metrics such as on-time departures and arrivals, addressing areas that need improvement while guiding teams through changes and challenges.

Additionally, this role involves working closely with Customer Service Managers and supervisory staff to ensure alignment with company policies and operational objectives. The supervisor will also participate in grievance hearings and support hiring and development activities, aiding in the growth and success of the frontline leadership team. Flexibility is essential, as the work schedule will include nights, weekends, and holidays, offering a unique opportunity to contribute meaningfully to the airline’s ongoing success while advancing your career in a fast-paced, customer-focused industry.