Job Overview
Compensation
Salary
Range $41,500.00 - $58,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible schedule
Job Description
Steak 'n Shake is a renowned restaurant chain famous for its classic American diner experience and signature steakburgers. Established with a passion for delivering high-quality food and exceptional customer service, Steak 'n Shake operates numerous locations nationwide, blending a nostalgic atmosphere with contemporary service standards. The company prides itself on fostering a welcoming, efficient, and energetic environment where both guests and employees feel valued. Known for its commitment to quality, innovation, and operational excellence, Steak 'n Shake continues to grow by emphasizing strong leadership within its team and maintaining a customer-centric approach.
The role of Manager at Steak 'n Shake is pivotal to the daily operations and long-term success of the restaurant. As a business partner, the Manager leads the Restaurant Associate team to ensure the delivery of operational and financial standards on every scheduled shift. This involves creating a well-trained, versatile staff through ongoing coaching and development, assessing performance, and addressing opportunities for improvement. The Manager’s responsibilities extend to fully enforcing Steak 'n Shake’s policies, procedures, and quality standards to uphold the company's vision and mission. Working closely with the General Manager and Franchise Partner Designate, the Manager receives market-level support from the Human Resource Manager and Field Training Manager or Coordinator to align with the strategic objectives of the organization.
Key functions include managing shift operations efficiently by executing rigorous quality and safety checks such as the 14-point walk, ensuring food safety compliance, and meeting standards for service, hospitality, accuracy, and speed. The Manager plays an essential role in fostering outstanding customer service by motivating associates to exceed guest expectations and promptly resolving any issues through proven customer recovery models. Leadership skills are critical for this position, as the Manager must demonstrate effective decision-making, inspire team collaboration, and lead by example. They also hold authority to discipline staff and influence hiring and promotion decisions.
Beyond operational duties, the Manager is charged with brand protection, ensuring that the restaurant operates in accordance with Steak 'n Shake’s Quality, Service, and Cleanliness (QSC) standards. This includes monitoring food quality, portioning, sanitation, safety protocols, and maintaining an inviting restaurant environment. The role also involves supporting financial growth by managing staffing, inventory, food orders, cash handling, and administrative tasks, thereby ensuring profitable shifts that delight guests and uphold cost efficiency.
Steak 'n Shake offers a dynamic work environment where the Manager can make meaningful contributions to both guest satisfaction and business performance. This position suits individuals passionate about the foodservice industry, dedicated to operational excellence, and eager to develop leadership skills within a well-established and respected brand.
The role of Manager at Steak 'n Shake is pivotal to the daily operations and long-term success of the restaurant. As a business partner, the Manager leads the Restaurant Associate team to ensure the delivery of operational and financial standards on every scheduled shift. This involves creating a well-trained, versatile staff through ongoing coaching and development, assessing performance, and addressing opportunities for improvement. The Manager’s responsibilities extend to fully enforcing Steak 'n Shake’s policies, procedures, and quality standards to uphold the company's vision and mission. Working closely with the General Manager and Franchise Partner Designate, the Manager receives market-level support from the Human Resource Manager and Field Training Manager or Coordinator to align with the strategic objectives of the organization.
Key functions include managing shift operations efficiently by executing rigorous quality and safety checks such as the 14-point walk, ensuring food safety compliance, and meeting standards for service, hospitality, accuracy, and speed. The Manager plays an essential role in fostering outstanding customer service by motivating associates to exceed guest expectations and promptly resolving any issues through proven customer recovery models. Leadership skills are critical for this position, as the Manager must demonstrate effective decision-making, inspire team collaboration, and lead by example. They also hold authority to discipline staff and influence hiring and promotion decisions.
Beyond operational duties, the Manager is charged with brand protection, ensuring that the restaurant operates in accordance with Steak 'n Shake’s Quality, Service, and Cleanliness (QSC) standards. This includes monitoring food quality, portioning, sanitation, safety protocols, and maintaining an inviting restaurant environment. The role also involves supporting financial growth by managing staffing, inventory, food orders, cash handling, and administrative tasks, thereby ensuring profitable shifts that delight guests and uphold cost efficiency.
Steak 'n Shake offers a dynamic work environment where the Manager can make meaningful contributions to both guest satisfaction and business performance. This position suits individuals passionate about the foodservice industry, dedicated to operational excellence, and eager to develop leadership skills within a well-established and respected brand.
Job Requirements
- high school graduate or equivalent education preferred
- certified in all stations at steak 'n shake or equivalent experience
- servsafe certified based on local regulations
- understand steak 'n shake policies, procedures, state laws, health codes, safe food handling and sanitation procedures
- positive, motivating communication skills
- strong organization and time management skills
- strong coaching and mentoring skills
- flexible and adaptable to changing circumstances
- ability to read, write, perform mathematical calculations and analyze data
- demonstrate key principles including golden rule, relentless pursuit of excellence, exceeding guest expectations, economic objective and entrepreneurial approach
- able to work in excess of 40 hours per week while standing, walking and stretching
- able to lift, carry, push and pull 30 lbs
- able to perform any task performed by a service or production associate
- able to see across the restaurant to monitor and oversee the operation
- able to legally operate a motor vehicle
- able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
Job Qualifications
- high school graduate or equivalent education preferred
- certified in all stations at steak 'n shake or equivalent experience
- servsafe certified based on local regulations
- understand steak 'n shake policies, procedures, state laws, health codes, safe food handling and sanitation procedures
- positive, motivating communication skills
- strong organization and time management skills
- strong coaching and mentoring skills
- flexible and adaptable to changing circumstances
- ability to read, write, perform mathematical calculations and analyze data
- demonstrate key principles including golden rule, relentless pursuit of excellence, exceeding guest expectations, economic objective and entrepreneurial approach
Job Duties
- effectively manage a steak 'n shake shift
- execute the 14 point walk and correct deficiencies
- ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
- ensure service, hospitality, accuracy and speed standards are achieved
- maintain strict compliance with health, safety and security standards and procedures
- train, coach and inspire associates to deliver exceptional service, food quality and environment to the guest
- demonstrate effective decision making and problem solving skills
- ensure accurate adherence to all state and federal laws on assigned shift
- lead by example
- discipline associates
- recommend associates for hiring, promotion and termination
Job Criteria
Experience
No experience required
Job Location
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