Manager

Wichita, KS, USA|

Job Overview

Compensation

Salary

Range $40,300.00 - $56,800.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible scheduling

Job Description

Twin Peaks is a well-established franchise known for delivering a unique dining experience centered around great food, refreshing beverages, and a welcoming, casual atmosphere. As part of the 3B Lodge family of franchises, Twin Peaks has built a reputation for combining sports, entertainment, and hospitality in a distinctive way that appeals to a broad customer base. The company thrives on a culture of growth, energy, and guest satisfaction, making it a favorite destination for patrons seeking both a lively atmosphere and excellent service. Twin Peaks locations are often known for combining their restaurant and bar services with a dynamic on-site environment that motivates team members to perform at their best while offering guests memorable visits. The franchise operates high-volume restaurants that emphasize team collaboration, operational excellence, and community engagement. Working at Twin Peaks means joining a brand committed to upholding high standards in service quality, cleanliness, guest relations, and employee development.

The role of Restaurant Manager at Twin Peaks, specifically at a 3B Lodge franchise, is vital to ensuring the smooth and successful operation of the restaurant. This full-time managerial position centers on leading a dynamic and guest-focused team in an engaging, fast-paced environment. The Restaurant Manager plays a key role in setting the tone for the team, reinforcing brand values, and delivering exceptional service standards. A significant aspect of the job involves coaching and developing front-line staff, including kitchen crews and the distinctive Twin Peaks Girls team. The manager works closely with the General Manager and benefits from structured leadership guidance and ongoing professional development.

Restaurant Managers at Twin Peaks are tasked with maintaining high standards of cleanliness and compliance with Health Code regulations, ensuring responsible alcohol service, and managing operational details that drive store performance and sales growth. They uphold safety and sanitation standards, handle financial tasks such as cash management and deposits, and enforce workplace policies regarding discrimination, harassment, and team member conduct. The role demands strong communication and leadership skills to effectively coach staff, motivate the team to follow the Steps of Service, and ensure adherence to image and costume guidelines unique to the Twin Peaks brand.

In addition to operational responsibilities, the Restaurant Manager places a strong emphasis on team recruitment and retention by proactively casting and recruiting candidates who meet the required audition and performance standards. They oversee training programs and schedules, ensuring that all employees receive the necessary instruction to excel in their roles. Other duties include inventory control, scheduling, and promoting a workplace culture that prioritizes fun, professionalism, guest advocacy, and creating repeat clientele. This leadership role requires dedication, attention to detail, the ability to manage multiple priorities, and a commitment to upholding the Twin Peaks brand identity while fostering a positive work environment.

Job Requirements

leadership experience in high-volume restaurants and or bars
ability to effectively communicate in English
willingness to attend and successfully complete Twin Peaks manager training program
compliance with local and state regulations such as food and alcohol service certifications
ability to handle physical demands including standing up to 10 hours, walking, lifting up to 40 pounds
ability to manage exposure to kitchen fumes, wet and humid conditions, loud noise, and cigarette smoke
strong interpersonal skills to maintain an environment free of harassment and intimidation
ability to handle cash management tasks
commitment to upholding health and safety standards

Job Qualifications

leadership experience in high-volume restaurants and or bars
ability to effectively communicate in English
ability to apply common sense and understanding to carry out instructions
ability to mathematically compute proper change and accurately settle checks
ability to apply common sense understanding to carry out multi-step instructions
ability to deal with quickly changing situations with many variables
ability to mathematically compute proper change, perform employee checkouts, and compute bank deposits
willingness to attend and successfully complete Twin Peaks manager training program
ability to comply with local and state regulations such as food and alcohol service certifications

Job Duties

follow proper Twin Peaks girl audition guidelines
uphold standards of cleanliness per health code and periodic quality assurance checks
ensure that alcohol is always served responsibly and in accordance with the law
drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
hold kitchen staff accountable to standards, safety, and sanitation guidelines
responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits
respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
effectively coach and counsel
effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
hold team members accountable to standards and correct standards that are not met including image and costume guidelines
maintain organized and updated training schedules, programs and materials for new employees
effectively execute training and development programs including personal development
consistently manage the execution of performance based scheduling
practice sound inventory control
dress and act professionally each day to set a good example for all employees
focus on building guest advocacy and establishing a regular clientele