Manager

This position is with a professional dining establishment that operates as a restaurant serving a diverse clientele. The company is committed to delivering high-quality food and an exceptional dining experience while maintaining the highest standards of service and cleanliness. It operates seven days a week, with a business model that reflects the cyclical nature of the restaurant industry, requiring flexibility in workdays and hours to meet client and job demands. This establishment values a positive working environment, client satisfaction, and staff development, all while focusing on operational excellence at every level.

The Restaurant Manager role provides critical leadership within this dynamic restaurant environment. Reporting directly to the General Manager and Assistant General Manager, the Restaurant Manager plays a pivotal part in ensuring the team remains guest-focused and committed to high service standards. This salaried exempt position involves various responsibilities that support not only the management but also the operational success of the restaurant. The restaurant manager is responsible for overseeing the human resource functions including recruitment, training, scheduling, and performance management ensuring these align with company criteria. This role also demands proactive communication via meetings and direct interactions with staff to maintain a well-informed, motivated, and efficient team.

An essential part of the manager’s duties includes maintaining positive client and service team relationships while ensuring food quality, safety, and service standards are consistently met during dining hours. Handling customer complaints promptly and effectively is also a key function. This position requires hands-on management of scheduling, including approval of shift changes, and the facilitation of training that equips staff to execute job duties proficiently. The restaurant manager actively participates in employee development through meetings, reviews, and broader events both onsite and off-property.

Operating in an environment that can be physically demanding, the manager is expected to stand for the majority of the shift, communicate clearly, and maintain a high level of personal integrity. This role requires excellent multitasking and decision-making skills, along with proficiency in Microsoft Office and POS systems. Experience with additional software like Aloha, Compeat, Tripleseat, and Hotschedules is highly advantageous. Certifications such as ServSafe or Department of Health are also favorable for this position.

In summary, the Restaurant Manager is a key leadership role essential to the smooth and profitable operation of the restaurant. This role offers the opportunity to develop and enhance leadership skills, work in a supportive team environment, and directly contribute to sustaining the business’s reputation for quality and excellent client relations. Ideal candidates will demonstrate strong customer service skills, effective communication, and the ability to foster a collaborative work culture while managing the day-to-day operational demands of a busy dining establishment.