Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Professional work environment
Job Description
Twin Peaks is a well-established restaurant and bar chain known for its mountain lodge ambiance and high-quality food and beverage offerings coupled with exceptional hospitality. The company prides itself on creating memorable guest experiences through a combination of great service, a welcoming atmosphere, and a dynamic team environment. With locations across multiple regions, Twin Peaks aims to maintain a consistent brand standard that emphasizes not only top-notch service but also compliance with legal and company policies. The company culture at Twin Peaks revolves around respect, teamwork, and a strong commitment to customer satisfaction, making it a sought-after place for professionals eager to grow in the hospitality industry.
The role of the Manager at Twin Peaks goes beyond basic supervision to encompass direct responsibility for the profitability and operational success of the store. This position demands leadership that is both hands-on and strategic, ensuring the team performs at their best while delivering best-in-class service to every guest. The Manager oversees a diverse team, including kitchen staff and specialized roles such as the Twin Peaks Girls, who are integral to the brand's unique service approach. The Manager is responsible for recruiting, training, and coaching all team members, fostering an environment that motivates employees and upholds company values. This also includes rigorous adherence to the company's Steps of Service and P.E.A.K.S. service standards, which are designed to maximize guest experience and operational efficiency.
Managing costs carefully is a critical component of the role, requiring the Manager to handle financial elements such as cash handling, employee checkouts, and bank deposits accurately and responsibly. The Manager initiates local store marketing campaigns and recruiting efforts to build a strong team and boost sales. Upholding safety and sanitation guidelines in the kitchen and dining areas is a priority to ensure compliance with health regulations and quality assurance standards.
The Manager must also act as a model for professionalism and positive work attitude, maintaining an atmosphere free of discrimination, harassment, and poor performance. This includes handling sensitive issues with respect and according to company policies. They are tasked with maintaining organized training programs and schedules to ensure continuous staff development. Additionally, the role requires overseeing responsible alcohol service in line with legal requirements.
Twin Peaks offers a stimulating work environment for individuals with leadership experience in high-volume hospitality settings. The company supports professional growth through structured training programs, including mandatory Twin Peaks Manager training and compliance with local and state certifications related to food and alcohol service. This job demands excellent communication skills, with additional language skills in Spanish or Creole considered a plus. The Manager must exhibit strong reasoning ability to handle complex, variable situations in a fast-paced setting, using sound judgment to meet the demands of the role effectively.
Overall, the Twin Peaks Manager position is designed for a motivated leader who can balance operational duties with team development, ensuring a profitable, compliant, and guest-focused retail location that stands out in the competitive hospitality industry.
The role of the Manager at Twin Peaks goes beyond basic supervision to encompass direct responsibility for the profitability and operational success of the store. This position demands leadership that is both hands-on and strategic, ensuring the team performs at their best while delivering best-in-class service to every guest. The Manager oversees a diverse team, including kitchen staff and specialized roles such as the Twin Peaks Girls, who are integral to the brand's unique service approach. The Manager is responsible for recruiting, training, and coaching all team members, fostering an environment that motivates employees and upholds company values. This also includes rigorous adherence to the company's Steps of Service and P.E.A.K.S. service standards, which are designed to maximize guest experience and operational efficiency.
Managing costs carefully is a critical component of the role, requiring the Manager to handle financial elements such as cash handling, employee checkouts, and bank deposits accurately and responsibly. The Manager initiates local store marketing campaigns and recruiting efforts to build a strong team and boost sales. Upholding safety and sanitation guidelines in the kitchen and dining areas is a priority to ensure compliance with health regulations and quality assurance standards.
The Manager must also act as a model for professionalism and positive work attitude, maintaining an atmosphere free of discrimination, harassment, and poor performance. This includes handling sensitive issues with respect and according to company policies. They are tasked with maintaining organized training programs and schedules to ensure continuous staff development. Additionally, the role requires overseeing responsible alcohol service in line with legal requirements.
Twin Peaks offers a stimulating work environment for individuals with leadership experience in high-volume hospitality settings. The company supports professional growth through structured training programs, including mandatory Twin Peaks Manager training and compliance with local and state certifications related to food and alcohol service. This job demands excellent communication skills, with additional language skills in Spanish or Creole considered a plus. The Manager must exhibit strong reasoning ability to handle complex, variable situations in a fast-paced setting, using sound judgment to meet the demands of the role effectively.
Overall, the Twin Peaks Manager position is designed for a motivated leader who can balance operational duties with team development, ensuring a profitable, compliant, and guest-focused retail location that stands out in the competitive hospitality industry.
Job Requirements
- Leadership experience in high-volume restaurants and/or bars
- effective communication skills in English
- ability to work in a fast-paced, variable environment
- mathematical ability to compute change and handle financial transactions
- willingness to complete mandatory training and certification programs
- adherence to company policies and procedures
- physical ability to perform essential job functions with or without accommodation
Job Qualifications
- Leadership experience in high-volume restaurants and/or bars
- ability to effectively communicate in English
- knowledge of Spanish and/or Creole is helpful
- ability to apply common sense and understanding to carry out simple and multi-step instructions
- ability to deal with variable and quickly changing situations
- ability to accurately compute proper change and perform employee checkouts and bank deposits
- successful completion of Twin Peaks Manager training program
- successful completion of any required training to comply with local and state regulations, including food and alcohol service certifications
- ability to attend orientation and agree to company policies and procedures
Job Duties
- Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
- follow proper Twin Peaks Girls Audition Guidelines
- proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
- ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
- hold kitchen staff accountable to standards, safety, and sanitation guidelines
- responsibly handle cash including assigning drawers, computing employee checkouts, and bank deposits
- respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
- maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
- drive sales by working with other Managers, Twin Peaks Girls, and other team members to execute excellent operations and local store marketing efforts
- effectively coach and counsel
- hold team members accountable to standards and correct standards that are not met
- maintain organized and updated training schedules, programs and materials for new employees
- effectively execute training and development programs
- practice sound inventory control
- dress and act professionally each day to set a good example for all employees
- uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
- ensure that alcohol is always served responsibly and in accordance with the law
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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