Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
employee recognition programs
flexible schedules
Job Description
Urban Air Adventure Park is a leading indoor adventure park operator renowned for pioneering the adventure park concept. Headquartered in Dallas, this company stands as the largest operator of such parks worldwide, positioning itself at the forefront of location-based entertainment. Urban Air's mission is more than just fun; it is dedicated to inspiring children to aim higher, enabling them to achieve goals they previously thought unattainable by providing thrilling and safe entertainment environments. Known for its dynamic and energetic culture, Urban Air fosters an atmosphere where fun and professionalism coexist, underpinned by a commitment to quality and guest satisfaction.
Located in Houston (Northwest), the facility embraces a culture of inclusivity and equal opportunities, making it a welcoming workplace for diverse talents. Urban Air Adventure Park emphasizes community and team spirit, creating a workplace where innovation and individual strengths are leveraged to bring out the best in every employee. The park offers a vibrant setting filled with various attractions, entertainment, food, and beverage services, all needing meticulous management to ensure premium guest experiences.
The role of a Manager at Urban Air Adventure Park is critical. It is designed for someone highly motivated, with strong leadership capabilities, ready to inspire teams and drive operational excellence. The Manager is responsible for motivating staff, instilling accountability, and achieving results that support the company’s vision of "Activating Awesome." This leadership position demands overseeing the entire operation, including entertainment zones, food and beverage outlets, attractions, and property safety inspections, while ensuring all areas meet Urban Air’s operating standards. The Manager works closely with their team to maintain an exceptional customer service environment and foster a culture where high performance and motivation are the norms.
This position requires a strategic thinker who can handle multiple responsibilities like hiring, coaching, scheduling, expense control, and inventory management. They play a pivotal role in staff development, promoting from within through leadership programs, and ensuring the execution of employee recognition and incentive initiatives. The Manager must continuously improve operational efficiency by focusing on detail and adherence to standards to enhance the overall customer experience.
The role demands a professional who can thrive in a fast-paced, dynamic environment while maintaining a safe, clean, and secure setting for guests and employees alike. They will have the opportunity to lead by example, setting professional standards for grooming, conduct, and communication within the workplace. This position requires working flexible hours, including evenings, weekends, and holidays, aligning with the entertainment industry’s operational requirements.
Joining Urban Air Adventure Park means becoming part of a company that not only values fun and excitement but also prioritizes professional growth, teamwork, and delivering memorable experiences. The role offers a chance to contribute to a pioneering company in the adventure park industry, making a tangible impact on guests and team members. Urban Air Houston (NW) actively encourages applicants who bring enthusiasm, leadership, and a commitment to excellence to apply and become part of their journey to activate awesome experiences for all guests.
Located in Houston (Northwest), the facility embraces a culture of inclusivity and equal opportunities, making it a welcoming workplace for diverse talents. Urban Air Adventure Park emphasizes community and team spirit, creating a workplace where innovation and individual strengths are leveraged to bring out the best in every employee. The park offers a vibrant setting filled with various attractions, entertainment, food, and beverage services, all needing meticulous management to ensure premium guest experiences.
The role of a Manager at Urban Air Adventure Park is critical. It is designed for someone highly motivated, with strong leadership capabilities, ready to inspire teams and drive operational excellence. The Manager is responsible for motivating staff, instilling accountability, and achieving results that support the company’s vision of "Activating Awesome." This leadership position demands overseeing the entire operation, including entertainment zones, food and beverage outlets, attractions, and property safety inspections, while ensuring all areas meet Urban Air’s operating standards. The Manager works closely with their team to maintain an exceptional customer service environment and foster a culture where high performance and motivation are the norms.
This position requires a strategic thinker who can handle multiple responsibilities like hiring, coaching, scheduling, expense control, and inventory management. They play a pivotal role in staff development, promoting from within through leadership programs, and ensuring the execution of employee recognition and incentive initiatives. The Manager must continuously improve operational efficiency by focusing on detail and adherence to standards to enhance the overall customer experience.
The role demands a professional who can thrive in a fast-paced, dynamic environment while maintaining a safe, clean, and secure setting for guests and employees alike. They will have the opportunity to lead by example, setting professional standards for grooming, conduct, and communication within the workplace. This position requires working flexible hours, including evenings, weekends, and holidays, aligning with the entertainment industry’s operational requirements.
Joining Urban Air Adventure Park means becoming part of a company that not only values fun and excitement but also prioritizes professional growth, teamwork, and delivering memorable experiences. The role offers a chance to contribute to a pioneering company in the adventure park industry, making a tangible impact on guests and team members. Urban Air Houston (NW) actively encourages applicants who bring enthusiasm, leadership, and a commitment to excellence to apply and become part of their journey to activate awesome experiences for all guests.
Job Requirements
- Ability to lead, motivate and empower team members
- Ability to align team members with Urban Air culture by balancing seriousness and having fun
- Ability to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision making
- Open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
Job Qualifications
- Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability in developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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