Manager

Dunkin' Donuts, founded in 1950 by Bill Rosenberg in Quincy, Massachusetts, has grown into the world's leading baked goods and coffee chain, serving over 3 million customers daily. With a rich legacy built on quality, convenience, and community, Dunkin' Donuts offers a broad variety of products including 52 types of donuts, numerous coffee beverages, bagels, breakfast sandwiches, and a variety of baked goods. This globally recognized brand has a network of franchises, each operating as independent businesses committed to maintaining the high standards of the Dunkin' experience while fostering a locally owned and community-focused atmosphere.

You will be joining a locally owned and operated Dunkin' Donuts franchise, known for a fast-paced and dynamic work environment that values teamwork and customer interaction. Working here means becoming a key part of a community hub where loyal customers come every day for great service and delicious products. As a Restaurant Manager, you will be at the forefront of ensuring that every guest has an exceptional experience by leading a passionate team dedicated to operational excellence and profitability.

The role of Restaurant Manager is a comprehensive leadership position responsible for overseeing the entire operation of the restaurant in line with Dunkin' Donuts’ brand standards. This involves developing and managing a team that delivers outstanding guest service while driving profitable sales growth. Your leadership will focus on promoting a positive and respectful team culture, addressing employee concerns, recognizing achievements, and providing continuous coaching and development opportunities. You will handle hiring, training, and staff planning to ensure optimal coverage based on business needs.

Guest satisfaction is of utmost importance in this role. You will model exceptional service standards and foster an environment where urgency and attentiveness to guest needs are prioritized. Ensuring compliance with brand standards and completing required training such as ServSafe certification will be critical to maintaining food safety and quality.

Profitability will also be a key focus. You will drive sales through effective execution of marketing initiatives and best practices, manage labor, food costs, and cash controls, and uphold safety and cleanliness in the restaurant. Your ability to analyze business performance data, develop improvement plans, and achieve operational goals will directly impact the restaurant’s success. Additionally, adherence to company, brand, and franchise-wide policies is mandatory.

This managerial position demands excellent communication skills, financial acumen, and experience in restaurant or retail management. You will cultivate a team environment that empowers employees, resolves conflicts smartly, and fosters professional growth. Being at least 21 years of age, with a high school diploma or equivalent, you will bring the maturity and capability to handle the multifaceted responsibilities of managing a busy food service environment. Joining this franchise means becoming part of a network that values hard work, customer service, and community engagement while giving you the opportunity to grow professionally in an iconic, globally recognized brand.