Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
flexible schedule
Career development opportunities
Job Description
Buffalo Wild Wings is a leading casual dining restaurant known for its vibrant sports bar atmosphere, extensive menu featuring a variety of wings with unique sauces and seasonings, and commitment to providing an outstanding guest experience. As a recognized franchise with locations across the United States, Buffalo Wild Wings has built a reputation for quality food, excellent service, and a dynamic environment where sports fans and food lovers alike come to enjoy games, socialize, and savor delicious wings. The company values a strong culture of hospitality, teamwork, and community engagement, making it a desirable place for professionals who thrive in fast-paced, customer-focused settings.
The Restaurant Manager role at Buffalo Wild Wings involves comprehensive shift management responsibilities and operational oversight to ensure that the assigned restaurant meets its revenue, profitability, and quality objectives. This role is essential for maintaining high standards in food production, customer service, and overall restaurant operations. As an integral member of the management team, the Restaurant Manager is expected to lead by example, demonstrating top-tier hospitality skills and fostering positive relationships with guests and staff daily. This position demands a proactive approach in handling guest concerns, coaching team members, and implementing company policies to uphold safety and quality standards such as SERV Safe Alcohol, Food, and HACCP protocol.
In addition to managing daily shifts and staff scheduling, the Restaurant Manager is responsible for training new employees, conducting shift meetings, and ensuring compliance with PCI standards for credit card transactions. The role also includes administrative duties such as time punch audits and overseeing inventory management, including unloading deliveries and rotating stock to maintain freshness and availability. This position requires someone who is highly organized, detail-oriented, and capable of balancing multiple priorities while maintaining a calm and professional demeanor in high-pressure situations.
Buffalo Wild Wings offers an environment that encourages energy, flexibility, and continuous learning, ideal for candidates looking to advance their career in restaurant management. The role requires a minimum of two years of management experience in a restaurant setting, with a preference for those who have attained relevant certifications in food handling and alcohol dispensing. The ability to work independently, strong communication skills, and proficiency with computers are also critical for success in this role. This is a physically demanding job that involves standing, lifting, and manual tasks regularly, making stamina and physical fitness important traits for any candidate.
The Restaurant Manager role at Buffalo Wild Wings involves comprehensive shift management responsibilities and operational oversight to ensure that the assigned restaurant meets its revenue, profitability, and quality objectives. This role is essential for maintaining high standards in food production, customer service, and overall restaurant operations. As an integral member of the management team, the Restaurant Manager is expected to lead by example, demonstrating top-tier hospitality skills and fostering positive relationships with guests and staff daily. This position demands a proactive approach in handling guest concerns, coaching team members, and implementing company policies to uphold safety and quality standards such as SERV Safe Alcohol, Food, and HACCP protocol.
In addition to managing daily shifts and staff scheduling, the Restaurant Manager is responsible for training new employees, conducting shift meetings, and ensuring compliance with PCI standards for credit card transactions. The role also includes administrative duties such as time punch audits and overseeing inventory management, including unloading deliveries and rotating stock to maintain freshness and availability. This position requires someone who is highly organized, detail-oriented, and capable of balancing multiple priorities while maintaining a calm and professional demeanor in high-pressure situations.
Buffalo Wild Wings offers an environment that encourages energy, flexibility, and continuous learning, ideal for candidates looking to advance their career in restaurant management. The role requires a minimum of two years of management experience in a restaurant setting, with a preference for those who have attained relevant certifications in food handling and alcohol dispensing. The ability to work independently, strong communication skills, and proficiency with computers are also critical for success in this role. This is a physically demanding job that involves standing, lifting, and manual tasks regularly, making stamina and physical fitness important traits for any candidate.
Job Requirements
- Must be at least 21 years of age
- Minimum two years experience in restaurant management preferred
- College degree preferred or equivalent in experience
- Must possess proper food handler and alcohol dispensing certifications
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Energetic and flexible
- Well organized and detail oriented
Job Qualifications
- Must be at least 21 years of age
- Minimum two years restaurant management experience preferred
- College degree preferred or equivalent in experience
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Energetic and flexible
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Well organized and detail oriented
- Forms strong working relationships within team
- Identifies additional tasks to be completed and willingly assists others
- Follows direction with focused attention
- Strong computer skills
- Must possess proper food handler and alcohol dispensing certifications
Job Duties
- Model hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant
- Effectively handle guest complaints
- Build positive, professional relationships with members of the community
- Manage department staffing needs to ensure proper staffing levels are maintained
- Review applications, interview candidates, and training
- Lead shift meetings, and solicit feedback from team members
- Handle shift-by-shift coaching and performance counseling and feedback of team members on as needed basis
- Responsible for the proper submission and documentation of all guest and team member related injuries and/or incidents
- Manage shifts to achieve sales and profit goals
- Conduct administrative manager functions and transactions
- Ensure adherence to SERV Safe Alcohol, Food and HACCP standards
- Ensure PCI compliance for all credit card transaction documents
- Conduct time punch audit daily and make corrections accordingly
- Assist with rollouts of new company programs, policies, and procedures
- Unload trucks, pallets, and cases of food and beverage
- Rotate and restock inventory
- Ensure team meets or exceeds cost of sales actual vs legitimate target
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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