Manager

Rockford, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Manager meals - free

Closed Christmas and Thanksgiving

Health Insurance

401k

vacations

Personal Days

Flexible work schedule

Vision Insurance

Dental Insurance

Life insurance

short term disability

Online Universities

college scholarships

Job Description

Applebee's, founded in 1980 in Atlanta, Georgia by Bill and TJ Palmer, has grown into one of the largest and most recognized casual dining restaurant chains in the United States and around the world. With nearly 2,000 locations, Applebee's offers a welcoming neighborhood dining experience characterized by delicious food, attentive service, and great value. Known for its inviting atmosphere and commitment to customer satisfaction, Applebee's continues to be a popular dining destination for guests seeking quality meals and friendly hospitality. The company prides itself on maintaining a culture that emphasizes teamwork, integrity, innovation, and a passion for service, making it a rewarding workplace for its associates and management team alike.

The role of Restaurant Manager at Applebee's is a dynamic and pivotal position responsible for overseeing the daily operations of the restaurant to ensure an outstanding guest experience. As a Restaurant Manager, you will be instrumental in managing the restaurant environment, associate performance, operational controls, and staff development. This position demands strong leadership skills to direct a team on a shift-by-shift basis, encouraging teamwork and cultivating a positive culture aligned with Applebee's vision and mission statement. Key responsibilities include maintaining high standards of service quality, enforcing health and safety regulations, managing inventory and cost control, and promptly addressing guest concerns to uphold the brand's reputation for excellent customer service.

The Restaurant Manager will also be responsible for recruiting, training, and developing associates and management candidates to build a skilled and motivated team. This includes conducting training sessions, providing regular feedback, overseeing performance evaluations, and ensuring compliance with company policies and procedures. Effective communication with other managers and the General Manager is essential to coordinate operations, address non-routine situations, and support continuous improvement. The role involves maintaining organization and cleanliness in the restaurant while performing or overseeing routine maintenance and repairs.

Additionally, the Restaurant Manager plays a crucial role in managing financial controls, including cost management, asset protection, and adherence to cash handling procedures. Preparing accurate daily paperwork and contributing to performance discussions are important components of this position. Applebee's values guest obsession and expects managers to lead by example, inspire cooperation and teamwork, and foster an environment of ongoing professional development. This position offers a rewarding opportunity for individuals seeking to advance their career in the hospitality industry within a well-established and respected restaurant company.

Job Requirements

Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis
must be required to lift objects up to 40 pounds on occasion

Job Qualifications

Experience in restaurant or hospitality management
strong leadership and team-building skills
ability to handle guest complaints effectively
knowledge of inventory management
familiarity with health and safety regulations
excellent communication skills
ability to train and develop staff
experience in cost control and cash handling procedures
strong organizational skills
commitment to company values and mission
ability to work in a fast-paced environment
proficiency with store related technology

Job Duties

Ensures prompt friendly service according to company guidelines
directs overall activities and performance of associates on a shift-by-shift basis
builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven
ensures the immediate response and correction of all verbal guest complaints by self and staff
refers all verbal and written guest complaints to General Manager
ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation
enforces alcohol awareness on a shift to shift basis
maintains adequate departmental inventory levels
ensures product preparation and presentation uncompromisingly meeting company standards
effectively schedules associates to meet sales demands
maintains effective safety and security programs according to company policy and government standards
corrects unsafe practices or conditions
promotes and manages restaurant organization, cleanliness, and sanitation
performs routine maintenance and immediately informs General Manager of needed repairs
advises General Manager of any non-routine situations
communicates with other managers daily through management log and shift change meetings
completes all other assigned duties and responsibilities
promotes quality recruitment and referrals of potential management candidates
promotes A.S.I. training procedures of new managers
helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy
determines job assignments on a shift-by-shift basis
develops an environment of constant development of managers including informal shift reviews and participates in the development of written evaluations every six months
assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development
conducts thorough Selecting Service Performers interviews
demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates
monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action
assures compliance with company policies, practices, and procedures
acts as coach to all associates
controls costs in assigned department
maintains and controls the assets of the company
assures compliance with local, state, and federal laws, regulations, and guidelines
reports progress towards achieving restaurant performance objectives at management meetings
complies with all cash handling procedures
executes weekly food and liquor inventories/costs at the General Manager’s request and is accountable for completion
responsible for preparing and submitting accurate daily paperwork to the General Manager
responsible to the General Manager for the development of Managers and Key Hourly Associates
inspires cooperation and teamwork from associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement
is guest obsessed and promotes the team to be
demonstrates organizational skills
completes all assignments and duties properly and on schedule
develops goals and action plans for personal/professional growth
provides a role model for managers and associates
exhibits a professional image
develops self on all store related technology