Manager

Dunkin' Donuts is a globally recognized brand that originated in 1950 when Bill Rosenberg opened the first shop in Quincy, Massachusetts. Since franchising began in 1955, Dunkin' Donuts has grown to become the world's leading baked goods and coffee chain. Serving over 3 million customers daily, Dunkin' Donuts offers a diverse menu including 52 varieties of donuts, a wide range of coffee beverages, bagels, breakfast sandwiches, and other baked goods. This particular restaurant is a locally owned and operated Dunkin' Donuts franchise, known for its fast-paced, high-energy environment where team members engage with loyal customers regularly. Operating independently from Dunkin' Brands, Inc., this franchise provides a unique opportunity for individuals to work in a dynamic setting while enjoying a culture centered around community and customer service. As a franchisee, the employer sets its own wage and benefit programs which may vary from other franchises, allowing for tailored employee experiences.

The Restaurant Manager role at this Dunkin' Donuts location is a pivotal leadership position aimed at fostering a dedicated team to deliver exceptional guest experiences while driving profitable top-line sales. The manager ensures the restaurant operates in line with Dunkin' Donuts standards, overseeing all aspects from team management to operational excellence and financial performance. This role emphasizes creating a positive team environment — promoting respect, coaching, and effective communication — while ensuring the hiring, training, and ongoing development of the right people to meet business and guest needs. The Restaurant Manager is accountable for leading by example, prioritizing guest satisfaction, and maintaining brand standards. Operations management involves controlling costs related to labor, food, and cash, ensuring safety and cleanliness, and using data-driven insights to identify opportunities for improvement and achieve business goals. The role demands the ability to delegate effectively, engage and empower team members, and complete necessary certifications such as ServSafe® for food safety. Candidates must be at least 21 years old where applicable, possess a high school diploma or equivalent, and have experience in restaurant or retail supervision. Key competencies include strong guest focus, passion for results, problem-solving skills, team-building capabilities, conflict management, and the ability to develop direct reports. This leadership opportunity is ideal for individuals who thrive in a fast-moving environment and are motivated to drive guest satisfaction and operational success at one of the most popular coffee and baked goods franchises in the world.