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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Dunkin' Donuts is a globally recognized brand that originated in 1950 when Bill Rosenberg opened the first shop in Quincy, Massachusetts. Since franchising began in 1955, Dunkin' Donuts has grown to become the world's leading baked goods and coffee chain. Serving over 3 million customers daily, Dunkin' Donuts offers a diverse menu including 52 varieties of donuts, a wide range of coffee beverages, bagels, breakfast sandwiches, and other baked goods. This particular restaurant is a locally owned and operated Dunkin' Donuts franchise, known for its fast-paced, high-energy environment where team members engage with loyal customers regularly. Operating independently from Dunkin'... Show More
Job Requirements
- 21+ years old
- High school diploma or equivalent
- Restaurant or retail supervisory experience
- Ability to work in a fast-paced environment
- Completion of ServSafe certification
- Strong communication skills
- Commitment to customer service excellence
Job Qualifications
- Able to clearly express oneself verbally and in writing (English)
- Math and financial management skills
- Restaurant, retail, or supervisory experience
- At least 18 years of age where applicable
- High school diploma or equivalent
- Guest focus competency
- Passion for results competency
- Problem solving and decision making competency
- Building effective teams competency
- Conflict management competency
- Developing direct reports and others competency
Job Duties
- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
- Hire, train, and develop the right people and plan staffing levels to meet guest and business needs
- Continuously learn while passing on knowledge and skills to help others develop and grow
- Hold themselves and team accountable for responsibilities and results
- Hold guests as highest priority and role model exceptional guest service
- Lead by example and promote an environment where there is a sense of urgency to satisfy guests
- Ensure brand standards and systems are executed
- Engage and empower team to develop solutions that drive business results
- Complete all required training including ServSafe certification
- Drive sales through effective execution of restaurant standards and marketing initiatives
- Delegate and lead processes to control labor costs, food costs, and cash
- Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness
- Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals
- Comply with all restaurant, brand, and franchisee policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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