Manager

The hiring establishment is a vibrant restaurant located at 5080 Riverside Drive, Suite 1600, Macon, GA 31210. This location is operated by an independent franchise owner and offers a dynamic and engaging work environment that values teamwork, customer service excellence, and operational efficiency. Being part of a franchise, the location may provide varying benefits depending on specific franchise policies, ensuring that employees enjoy a supportive workplace tailored to both individual and team success. The employment opportunity is set as a full-time managerial role with an annual salary range of $50,000 to $60,000, reflecting the importance of the position within the restaurant's operational hierarchy.

This managerial role is designed to serve as the vital support system to the General Manager (GM), effectively acting as the "right-hand" person and stepping in to fill the GM's responsibilities in their absence. The Manager will play a critical role in supporting and enhancing all aspects of restaurant operations to maintain the highest standards of product quality and customer service. This includes overseeing team member performance, managing food and labor costs, maintaining equipment, ensuring proper food preparation and storage, and handling vendor relationships and inventory control. Communication is a key component of this role, as the Manager will regularly engage with team members, guests, vendors, and franchise personnel to address various operational needs.

The role requires proficiency as a Kitchen Manager, which involves acting in this capacity unless otherwise authorized by higher management levels. The Manager is expected to have a thorough understanding and adherence to safe food handling procedures to comply with local health standards and Steritech protocols. They will also actively participate in the Quarterly Business Plan, collaborating with the GM to develop strategies and tactics that drive business success.

A significant part of the role is embodying the restaurant’s Service 101 and P.A.C.E. methods, serving as a model for these management styles during shifts, and ensuring accountability and training within the team. The Manager will influence budget targets for each shift, follow operational systems like the Manager Timeline, and conduct quality Line Checks to ensure exceptional service delivery. Career development is encouraged, with the Manager working diligently toward becoming GM-ready through the Hielan Manager Career Development plan.

Personnel management is another crucial responsibility, including assisting with hiring, terminations, promotions, and raises. The Manager will also exhibit strong training capabilities, maintain training standards, and act as a mentor to other managers and shift leaders. Providing candid and timely feedback to team members during shifts is essential to fostering a productive and positive work environment.

Maintenance duties are part of the role, where the Manager conducts monthly maintenance checklists and advises the GM on repairs and expenditures, all within budget constraints. The position also includes assisting with inventory counts and reconciliation and requires a hands-on leadership style that emphasizes commitment to guests during every shift.

The managerial role may sometimes require performing various operational duties, such as those of a food server, expo, line cook, Service Assistant, or food runner, demonstrating flexibility and a willingness to support the team in any capacity needed. The ideal candidate will be a dependable team player who thrives in a fast-paced environment and exhibits excellent multitasking and communication skills. Physical stamina is important, as the position involves standing and walking throughout the shift, frequent bending and reaching, lifting heavy items up to 70 pounds repeatedly, and working in varying conditions such as damp or hot environments, often using sharp kitchen tools and machinery.

Overall, this Manager role is an excellent opportunity for those looking to develop their career in restaurant management within a supportive franchise environment. It provides comprehensive exposure to all facets of restaurant operations and a clear pathway for advancement toward becoming a General Manager, making it a valuable stepping stone for ambitious hospitality professionals.