Job Overview

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Employment Type

Hourly
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
flexible schedule
Career development opportunities
Uniform allowance

Job Description

This position is offered by an established restaurant that emphasizes a strong commitment to quality service and operational excellence. The company has built a reputation for providing an inviting and dynamic dining environment where guests can enjoy superior food and beverage experiences. As a hospitality-oriented business, the restaurant continually strives to enhance customer satisfaction through attentiveness, consistency, and adherence to high standards of food preparation and service. The company fosters a professional yet friendly workplace culture, recognizing that employees are the key to delivering an exceptional guest experience. This management role is ideal for individuals who are passionate about hospitality and looking to build their careers in restaurant operations management.

The role is an entry-level hourly management position designed to facilitate effective floor management in the front of the house. It requires a combination of hands-on leadership, solid organizational skills, and a dedication to guest satisfaction. The individual in this role will be responsible for running floor shifts, managing guest interactions, and overseeing the service team to ensure seamless and efficient restaurant operations. This position involves a rotation of opening and closing shifts as per the business needs, providing a comprehensive understanding of daily restaurant workflow from start to finish.

The hourly schedule averages around 40 hours per week, encompassing five shifts, each approximately eight hours in length. Flexibility is key, as the restaurant's operating hours may vary, requiring availability to work days, nights, weekdays, and weekends. This dynamic schedule aims to balance operational coverage with employee work-life considerations. The management incumbent will play a vital role in maintaining the quality of service, training and developing staff, enforcing company policies, and ensuring compliance with all health, safety, and sanitation guidelines.

In this role, the manager will be responsible for not only supervising staff but also actively influencing their development through coaching and training. The duties extend to overseeing cash handling procedures, assisting with employment decisions including hires and terminations, and maintaining a clean and well-organized facility. Strong communication skills are essential, as this person will interact with staff and guests regularly, ensuring a positive experience and handling challenges promptly and professionally. This hands-on role demands physical stamina and the ability to manage multiple tasks efficiently under pressure.

Overall, this position is an excellent opportunity for those with some background in hospitality or food service seeking to advance into management. The job provides a foundation for career growth within the restaurant industry, offering valuable experience in team leadership, operational management, and customer service excellence.

Job Requirements

  • Some experience and/or educational background in hospitality
  • Ability to work approximately 40 hours per week including five shifts per week and eight hours per shift
  • Flexibility to work opening and closing shifts depending on business needs
  • Strong communication skills
  • Ability to manage and train staff
  • Physical stamina to perform job duties
  • Willingness to adhere to company policies and procedures

Job Qualifications

  • Be 21 years of age
  • Be able to communicate and understand the predominant language(s) of the restaurant (English)
  • Have knowledge of service and food and beverage including either previous experience or education
  • Possess excellent basic math skills, superior writing skills, and the ability to operate a cash register point of sale system
  • Be able to work in a standing position for long periods of time up to 10 hours
  • Be able to reach, bend, stoop and frequently lift up to 50 pounds
  • Must be available to work all shifts including days, nights, weekdays and weekends

Job Duties

  • Understand completely all policies, procedures, standards, specifications, guidelines and training programs
  • Ensure that all guests feel welcome and are given a superior, responsive, friendly and courteous service experience
  • Ensure that all food and beverage products are consistently served according to the restaurant’s recipes, portioning, and serving standards
  • Achieve company objectives in service, quality, appearance of facility, security, sanitation, and cleanliness through training of employees and creating a positive, productive working environment
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
  • Make employment, consultation, discipline, and termination decisions
  • Fill in where needed to ensure guest service standards and efficient operations
  • Train and continually develop your staff in all areas of personal and professional development
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent consultation, disciplinary action, or termination for any and all violations of company policies, rules and procedures
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to sanitation, health, safety, and labor requirements of the restaurant, employees and guests

Job Criteria

Experience

Entry Level (1-2 years)


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