Manager

Galveston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,400.00 - $59,800.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

Jack in the Box is a leading fast-food restaurant chain known for providing quick, quality meals and exceptional guest experiences. As a prominent player in the quick-service restaurant industry, Jack in the Box operates hundreds of locations, focusing on delivering consistent quality food, excellent customer service, and maintaining a welcoming dining environment. The company's commitment to innovation, customer satisfaction, and employee development has established it as a trusted brand recognized nationwide. The organization values a culture of inclusiveness, respect, and continuous improvement, ensuring that both customers and employees have a positive and rewarding experience.

The role of Restaurant Manager at Jack in the Box is critical as it involves overseeing the overall operations of a restaurant to meet and exceed company standards. This position requires a dynamic leader with a passion for customer service, a strong operational mindset, and the ability to lead and develop a diverse team. The Restaurant Manager is responsible for training and leading the restaurant staff to consistently deliver a "WOW" guest experience. This includes ensuring the quality and timeliness of every order, maintaining high standards of cleanliness and safety, and fostering an environment where guests feel welcomed and valued. By maintaining a visible presence on the floor and actively engaging with guests, the manager sets the tone for the customer service delivery.

Additionally, the Restaurant Manager plays a pivotal role in driving the restaurant’s sales and profitability. This involves analyzing operational and financial performance data, identifying trends, and collaborating with the district management to implement effective improvement plans. The manager must ensure compliance with all company policies, procedures, and regulatory requirements, demonstrating ethical leadership and sound decision-making to uphold the company’s reputation. The position appreciates candidates with a strong work ethic, organizational skills, and the ability to multitask effectively in a fast-paced environment, proving essential for a thriving restaurant.

This full-time position typically requires a minimum commitment of 45 hours per week and offers opportunities for career growth within the company. The ideal candidate will have prior management experience in a fast-food setting, preferably within Jack in the Box, and will possess the ability to work flexible hours including weekends and holidays to meet business needs. The role demands physical stamina to stand and walk for the majority of the shift and the capability to lift supplies as necessary. A valid driver's license and the use of a personal vehicle for business purposes, such as making bank deposits and travel between restaurant locations, are also required. Overall, the Restaurant Manager at Jack in the Box is a leadership role that combines operational excellence with strong interpersonal skills to create a successful dining experience for guests and a fulfilling work environment for employees.

Job Requirements

High school diploma or equivalency
minimum of 1 year as a JIB assistant manager or like experience
ability to lift and carry 10-65 lbs
ability to stand and walk approximately 90%-95% of shift
ability to take guests' orders, operate a cash register, and read video monitors
ability and desire to work in a very fast-paced environment
must attain ServSafe certification or other as required
must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required
must be able to work a minimum of 45 hours per week depending upon the needs of the business
must be available to work any day, and anytime, especially on the busiest days including weekends and holidays
demonstrates integrity and ethical behavior in all areas

Job Qualifications

Internal promote preferred
high school diploma or equivalency
minimum of 1 year as a JIB assistant manager or like experience
100% certified in all workstations
excellent interpersonal skills
a self-starter who takes initiative and willingly accepts responsibility
must attain ServSafe certification or other as required
ability to perform and understand basic math concepts
proven analytical skills
good organization and planning skills
must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required
demonstrates integrity and ethical behavior in all areas
must be able to work a minimum of 45 hours per week depending upon the needs of the business
must be available to work any day, and anytime, especially on the busiest days including weekends and holidays

Job Duties

Is passionate about consistently setting the customer service example by maintaining visibility and interacting with guests
models a "guest comes first" attitude, has a genuine smile, and displays a friendly and positive spirit, appreciates guests and makes them feel welcome, is always polite and courteous
ensures the timeliness, quality, and accuracy of all orders, conveys a sense of urgency
responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution
interacts effectively with diverse groups of people and does not have or display any biases
displays a strong commitment to the restaurant team by creating a restaurant environment that is friendly, fun, clean and safe
treats all employees with care and respect
motivates and inspires employees to achieve high performance while adhering to Company policies and procedures
values effective job performance and ensures restaurant team receives recognition and expression of gratitude
actively listens and communicates timely, clearly, and accurately, remains calm when challenged or placed under pressure
willingly accepts feedback from Company management
recruits, selects, trains, develops and evaluates restaurant employees
ensures staffing levels are sufficient to ensure proper scheduling, service to guests, and development of the restaurant team
ensures systems for training employees on workstations are fully implemented and adhered to
identifies and develops internal candidates for Team Leader and Assistant Manager positions, and fosters development for promotion to the next level for all employees
always uses progressive discipline forms to correct unacceptable behavior, performs annual employee performance reviews on all restaurant employees
maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures
utilizes management information tools to analyze restaurant operational and financial performance
identifies trends and implements action plans for improvement, uses data to analyze business results and works with District Manager to make improvements
focuses efforts on increasing restaurant sales and profitability
monitors costs to ensure adherence to budgets and restaurant goals
makes decisions based on experience, policy and procedures, in alignment with The Company's goals, and exercises discretion and independent judgment to keep The Company and the Jack in the Box brand in good standing with the community