Manager

Rowlett, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,000.00 - $50,000.00

Work Schedule

Flexible

Benefits

Competitive weekly pay

bonus program

Schedule flexibility

Leadership development

Career growth opportunities

Tuition Reimbursement

Discounted meals

Service awards

scholarship program

Paid Vacations

Chaplain service

Job Description

Whataburger of Mesquite, Inc. is a well-established fast-food restaurant known for its commitment to quality, exceptional customer service, and a warm, family-oriented atmosphere. With a strong presence in the Mesquite community, Whataburger has built a reputation for serving delicious burgers and a welcoming environment that encourages team collaboration and customer satisfaction. As a reputable restaurant company, Whataburger emphasizes growth and development opportunities for its employees, fostering an environment where teams work together to achieve shared success. The company is dedicated to maintaining high standards in food quality, safety, and operational efficiency, all while promoting a culture of respect, fairness, and care for both customers and team members.

The Manager position at Whataburger of Mesquite, Inc. plays a vital role in ensuring the smooth operation of the restaurant by partnering closely with the General Manager. This role is designed for a dynamic individual who can inspire and lead the team to meet health, safety, recruiting, budgeting, marketing, and sales goals within the assigned unit. Managers utilize the sales and marketing plans as a foundation for setting customer service goals to drive increased sales and customer traffic through a clean, safe, and energy-efficient operation. They are responsible for supporting the General Manager in recruiting, developing, training, and retaining quality team members. A key aspect of the role includes fostering open and effective communication, listening to team members' concerns, and addressing any issues promptly to maintain a positive work environment.

Managers also ensure that the store is always visually appealing and

Job Requirements

High school diploma or equivalent
Minimum of 1 year experience in a supervisory or management role preferred
Ability to lift up to 50 lbs
Ability to stand for entire shifts
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push
Ability to read orders and menus
Frequent hand washing and immersion in cleaning and sanitation solutions
Ability to communicate effectively with team and customers
Willingness to participate in skills development and obtain required certifications

Job Qualifications

High school diploma or equivalent
Previous management or supervisory experience preferred
Strong leadership and communication skills
Ability to lead and motivate a team
Knowledge of food safety and sanitation standards
Basic math and computer skills
Ability to manage budgets and analyze sales data
Customer service oriented
Ability to work flexible schedules including weekends and holidays
Certification through skills development program as required

Job Duties

Protects and promotes the Whataburger brand at all times
Schedules training as directed by the unit's/shift staffing plan
Maintains professional relationships with team members, treats team members with fairness and sensitivity
Communicates policy violations and complaints to appropriate managers
Prepares and presents ideas and recommendations to team members and upper management
Demonstrates Whataburger's Family Value Proposition "Pride, Care, and Love"
Uses on the spot training to improve performance and provide positive feedback
Evaluates team member performance by meal period and provides feedback to team members and general manager
Participates in creating and maintaining individual development plans for team members
Recommends and develops team members as trainers
Exemplifies leadership and acts as a role model
Recognizes and rewards top performers regularly
Utilizes sales plan to set customer service goals and improve sales
Maintains accurate payroll and personnel training records
Ensures team members report to work in full proper uniform and clock in/out as scheduled
Ensures team member safety and application of necessary precautions
Implements performance standards to ensure quality food and service
Reviews food production skills and applies portion control
Conducts accurate POS and workstation procedures
Initiates suggestive sales activity as directed
Handles emergencies in a controlled manner
Ensures equipment is maintained for optimum efficiency
Reports and investigates accidents timely and takes action
Tracks and audits sales, food, labor, cash, and expense items daily
Performs administrative tasks including payroll corrections and ordering supplies
Conducts safety audits and shift inventories
Posts invoices
Reviews weekly sales/labor analysis and shift reports
Provides restaurant safety procedures audit and on-site inspections
Ensures completion and communication of incident/accident reports
Validates individual team member sales performance
Reviews staffing requirements and operating plans
Ensures hiring process and orientation are completed timely
Prepares reports for senior management
Assumes additional responsibilities as assigned
Establishes and maintains community relationships
Greets customers and solicits feedback
Changes and ensures accuracy of POP
Maintains clean, organized, quality eating environment
Demonstrates fiscal responsibility with company assets
Ensures cash handling and security procedures
Controls labor expense in relation to sales
Achieves sales plan and budgeted gross operating profit
Assists in identifying specific activities to increase sales