Management Adjusting CSL Associate Manager

National General is a leading insurance provider and a proud member of The Allstate Corporation family. With roots dating back to 1939, National General has built a reputation for delivering specialty personal lines insurance products that cater to the evolving needs of its diverse customer base. Headquartered in New York City, National General offers an extensive range of insurance products including personal and commercial automobile insurance, homeowners insurance, umbrella policies, recreational vehicle insurance, supplemental health coverage, and other niche market products. The company operates through a vast network of independent agents as well as directly to consumers, ensuring accessible and comprehensive coverage options. Known for its financial strength rated A- (excellent) by A.M. Best, National General continues to demonstrate its commitment to reliability, innovation, and outstanding service in the insurance industry.

This Associate Manager role is a pivotal position within National General’s claims division, responsible for leading and managing a team of ten to fifteen claims adjusters or vendors. The focus of this position is on providing exceptional claims and inquiry services through chat platforms, maintaining high standards of performance and ensuring that claim processes are executed expertly. The Associate Manager will play a critical role in implementing operational initiatives aligned with claims and company business objectives, driving strategies that promote superior employee performance and effective claim handling. This includes managing staffing levels, providing continuous coaching and mentoring, conducting performance reviews, and resolving customer conflicts effectively to uphold customer retention and satisfaction. The role demands a hands-on leader, specifically in Material Damage claims, with an ability to handle extended file processing and serious injury claims particularly for Florida and Georgia. Strong leadership, conflict management, and negotiation skills are essential for overseeing complex arbitration contentions, settlement negotiations, and customer issues. Compensation for the Associate Manager ranges from $80,000 to $124,600 annually, with additional incentive pay based on experience and qualifications. Working at National General offers an opportunity to be part of a progressive team that values innovation and impact, supporting both professional growth and meaningful contributions to the insurance sector.