Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $70,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
THE RANCH Restaurant & Saloon is a distinguished, award-winning independent restaurant located in the heart of Anaheim, California. Renowned for its exceptional culinary offerings, THE RANCH features a seasonal menu that blends globally inspired dishes with classic American favorites, all crafted to showcase the finest local and regional ingredients. The restaurant's dedication to excellence is further highlighted by its Wine Program, which has consistently earned the prestigious "Best Of Award Of Excellence" for ten consecutive years, supported by a skilled team of sommeliers. Proudly listed in the Michelin Guide, THE RANCH has established itself as a premier dining destination committed... Show More
Job Requirements
- 4+ years' experience in a high-end, fast-paced restaurant environment
- Adaptive organizational skills and the ability to change plans to meet new circumstances
- Excellent communication and customer service skills, both verbal and written, with the ability to tactfully deliver unwelcome news to guests
- Must have knowledge and appreciation for high end food and beverage culture
- Highly service trained – effortlessly able show others how to serve in an unpretentious, yet high quality food & beverage environment
- Ability to stand on your feet for long periods of time (up to 8 hours)
- Must be able to communicate clearly with managers, back of house and other front of house staff
- Must be dependable and able to work with a team
- Must possess good attitude, attention to detail, organizational skills, and the ability to work under pressure
- Wine and spirits certifications a plus
- Job type full-time
- Hours full availability including weekends and holidays
- Salary range $68,640 - $70,000 pay may vary depending on experience, qualifications, and other job-related factors
Job Qualifications
- 4+ years' experience in a high-end, fast-paced restaurant environment
- Excellent communication and customer service skills, both verbal and written
- Must have knowledge and appreciation for high end food and beverage culture
- Highly service trained – effortlessly able show others how to serve in an unpretentious, yet high quality food and beverage environment
- Wine and spirits certifications a plus
- Must be dependable and able to work with a team
- Must possess good attitude, attention to detail, and organizational skills
- Must be able to communicate clearly with managers, back of house and other front of house staff
Job Duties
- Make, adjust, and cancel guest reservations
- Answer calls before open hours to handle guest reservations and inquiries
- Greet all guests, with a warm smile and welcoming posture, educating other front of house staff on how body stance can welcome or hinder guests from entering
- Drive the culture of excessive hospitality among not only those at the host stand, but throughout the restaurant including ensuring the restaurant is pristinely set in preparation for guests to arrive
- Foster creativity in planning and arranging for special touches for guests and VIPs
- Act as a liaison to VIPs and out of town guests, acting as their point-of-contact for visiting THE RANCH whenever they are in town
- Answer customer questions regarding food, drinks, and specials
- Inspire and educate the front of house staff, most importantly, show how it's done
- Cover the basics: cleanliness, timeliness, and consistency
- Be the first line of communication at the front to handle customer complaints or disputes
- Manage floorplan to ensure efficient and excellent service throughout a given seating
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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