Maintenance Technician - Residential (61413)

BH is a people-first multifamily owner and operator that began as a small startup in 1993 and has since grown into one of the largest commercial real estate companies in the nation. With a portfolio managing over 100,000 residential units and employing more than 2,800 professionals, BH prides itself on its commitment to ethical business practices and investing in its people. The company operates with a strong in-house approach, allowing full control over its processes and quality standards. BH has earned significant accolades from Fortune Magazine, including recognition as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Driven by a spirit of innovation and a positive, can-do attitude, BH continually strives to improve, seeking smarter ways to live, invest, manage, and grow within the multifamily housing industry.

BH sets the benchmark in the multifamily sector by fostering a dynamic and welcoming culture. The company values individuals who think boldly yet pay close attention to details, embrace challenges, and maintain a professional but approachable demeanor. Employees at BH take pride in their work and the company’s journey, owning their mistakes and turning challenges into opportunities. BH is focused on building a better future and invites talented professionals to join their team to contribute positively to their growth and impact.

The role of Service Technician at BH is a critical position within the property management team, reporting directly to the Community Manager and lacking any direct reports. This full-time onsite position is centered on maintaining and improving the physical assets of the property portfolio. The Service Technician's responsibilities include performing general maintenance repairs, leading apartment make-ready preparations, and helping with preventive maintenance as well as construction or rehabilitation projects. Strong commitment to excellent service for both internal colleagues and external residents is expected, reflecting BH’s dedication to how work is done as much as what is accomplished.

In this role, the Service Technician uses industry-specific technology to prioritize and respond to service requests efficiently and ensures these requests are completed according to BH’s standards. The technician handles various maintenance tasks including HVAC and appliance repairs and is involved in maintaining the safety and aesthetics of the property’s exterior grounds and common areas. A key aspect of the role includes assisting in identifying potential hazards and collaborating with management for timely resolution. The technician also supports preventive maintenance programs by implementing them as part of BH’s maintenance strategy.

Inventory management of maintenance supplies and tools is an important duty, along with posting community notices and coordinating closely with the office team and Service Manager to schedule weekly apartment turn preparations. The Service Technician plays a vital part in ensuring apartments are fully ready for move-in by completing necessary repairs, replacements, and cleaning. This role occasionally oversees maintenance operations in the absence of the Service Manager and shares responsibilities for on-call duties, including during inclement weather, to support continuous service for residents.

Knowledge of OSHA safety standards, federal, state, and local maintenance codes, internal policies, and initiatives is paramount for the Service Technician. BH emphasizes comprehensive safety compliance and expects the technician to embody this commitment while performing other assigned duties. The physical demands include lifting up to 50 pounds, full upper and lower body motion, frequent manual labor, exposure to various weather conditions, and the ability to operate a motor vehicle onsite as needed.

This position requires a minimum of three years of progressive maintenance and safety experience, intermediate computer skills, and proficiency with industry technology. The candidate must hold or be willing to obtain EPA Core, Type I-Appliances, and Type II-HVAC certifications within a specified timeframe, along with providing their own industry-specific hand tools. Education-wise, a high school diploma is considered a plus but not mandatory. The work schedule is typically Monday through Friday with potential overtime and participation in rotating on-call shifts to meet business needs.

BH values diversity and inclusivity and is committed to creating a workplace culture where all voices are heard and respected. Salary is reflective of market talent costs and varies based on the candidate’s knowledge, skills, and experience, ensuring fair compensation within the multifamily property management industry.