Maintenance Technician II

Hilton Grand Vacations is a globally recognized hospitality company specializing in timeshare resort properties that combine the comforts of home with the quality service and luxury of the Hilton brand. As a leading hospitality and vacation ownership company, Hilton Grand Vacations prides itself on delivering exceptional guest experiences across its vast portfolio of resorts worldwide. With a commitment to quality, safety, and customer satisfaction, Hilton Grand Vacations continues to set the standard in the timeshare and vacation resort industry. The Engineering Department plays a crucial role in maintaining the aesthetic appearance and operational functionality of the entire property, which includes both interior and exterior facets of the resort grounds and buildings.

The Engineering Technician II (Tech II) position is an integral part of the Engineering Department responsible for preserving the mechanical and cosmetic integrity of all buildings and grounds. This role requires familiarity with Hilton Grand Vacations Standard Operating Procedures, OSHA standards, and adherence to the Hilton Grand Vacations Safety Handbook to ensure a safe environment for guests, owners, and associates alike. The Tech II must exhibit flexibility and adaptability in response to dynamic situations related to guest interactions, associate collaboration, workload demands, and property needs. This position involves hands-on maintenance and repair work, requiring foundational knowledge and troubleshooting expertise in critical areas such as electrical systems, HVAC (heating, ventilation, and air conditioning), plumbing, and appliance repair.

The successful candidate will perform a diverse range of maintenance services catering to both internal staff and external visitors, ensuring all work supports the resort's standards and operational excellence. Key responsibilities include maintaining professional relationships within the department and with other property teams, monitoring physical conditions of the resort units, and promptly addressing any unsafe or hazardous conditions. The Tech II will also be charged with accurate record-keeping of work orders, preventive maintenance schedules, safety compliance, and inventory management for parts and supplies.

Critical technical skills include diagnosis and repair of air conditioning and heating systems, electrical and plumbing systems, carpentry, painting, and general building maintenance involving water and sewer lines, stairs, gates, fences, patios, railings, ceiling fans, appliances, pools, landscaping, and more. The role demands proficiency with hand and power tools, the ability to safely work at heights (up to 20 feet on ladders), and to ensure all property transportation modes operate effectively.

This job demands proactive guest and associate interaction skills, focusing on friendly, professional communication to swiftly resolve maintenance issues. Work orders and projects are assigned by engineering management or front desk, and the Tech II is expected to complete these within scheduled shifts while maintaining detailed daily logs and ensuring all safety procedures and company policies are strictly followed. Flexibility in scheduling is essential, with coverage across first, second, or third shifts and willingness for 24-hour on-call duties as needed. The role is designed for someone who is a self-starter, team player, and committed to delivering 100% customer satisfaction while supporting company growth objectives and safety standards.