Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training development
flexible schedule
Job Description
Hilton Grand Vacations is a leading hospitality company renowned for its commitment to excellence in vacation ownership and resort management. The company specializes in providing outstanding vacation experiences through a diverse portfolio of high-quality resort properties. Hilton Grand Vacations is recognized for its dedication to delivering exceptional service and maintaining pristine environments that enhance guest satisfaction and loyalty. This reputation is bolstered by an unwavering focus on safety, quality, and the continuous professional development of its team members. The Engineering Department at Hilton Grand Vacations plays a crucial role in upholding these standards by ensuring the cosmetic appearance and mechanical and electrical functionality of all buildings and grounds across the property. This comprehensive maintenance and repair service extends to both interior and exterior aspects, ensuring the property remains safe, operational, and visually appealing at all times.
The Tech II position within the Engineering Department is a vital role that requires a flexible and highly skilled individual capable of addressing a wide range of maintenance challenges. The incumbent must be well-versed in Hilton Grand Vacations Standard Operating Procedures, OSHA standards, and the Hilton Grand Vacations Safety Handbook. The role demands adaptability to changing situations involving guests, owners, associates, and fluctuating workloads. Candidates for this position should possess basic knowledge and troubleshooting skills across multiple technical disciplines, including electrical systems, HVAC, plumbing, and appliance repair.
This role entails proactive monitoring of the units and resort facilities, repairing or replacing major equipment, maintaining accurate records for work orders and preventive maintenance, and ensuring safety compliance at all times. The Tech II technician must be adept at diagnosing and repairing A/C and heating systems, electrical and plumbing issues, carpentry, painting, and a variety of other resort-related maintenance tasks. The position requires the ability to use hand and power tools safely, work at heights using ladders, and ensure all property transportation modes operate effectively.
Exceptional interpersonal skills are required to handle guest and associate concerns with professionalism and courtesy. The role also includes maintaining strong working relationships within the engineering department and with other departments on the property. This position involves significant responsibility for safety procedures and the identification and remediation of hazards. The candidate must demonstrate a commitment to continuous learning to support future growth and enhancement of engineering services. The work schedule demands flexibility to cover a 7-day work week, accommodate shifts including first, second, or third, and be available for 24-hour on-call duty as needed. Compliance with all company policies as outlined in the HGV Employee Handbook is mandatory. This role is integral to Hilton Grand Vacations' mission to provide 100 percent customer satisfaction by delivering quick, effective, and quality maintenance services throughout the resort property.
The Tech II position within the Engineering Department is a vital role that requires a flexible and highly skilled individual capable of addressing a wide range of maintenance challenges. The incumbent must be well-versed in Hilton Grand Vacations Standard Operating Procedures, OSHA standards, and the Hilton Grand Vacations Safety Handbook. The role demands adaptability to changing situations involving guests, owners, associates, and fluctuating workloads. Candidates for this position should possess basic knowledge and troubleshooting skills across multiple technical disciplines, including electrical systems, HVAC, plumbing, and appliance repair.
This role entails proactive monitoring of the units and resort facilities, repairing or replacing major equipment, maintaining accurate records for work orders and preventive maintenance, and ensuring safety compliance at all times. The Tech II technician must be adept at diagnosing and repairing A/C and heating systems, electrical and plumbing issues, carpentry, painting, and a variety of other resort-related maintenance tasks. The position requires the ability to use hand and power tools safely, work at heights using ladders, and ensure all property transportation modes operate effectively.
Exceptional interpersonal skills are required to handle guest and associate concerns with professionalism and courtesy. The role also includes maintaining strong working relationships within the engineering department and with other departments on the property. This position involves significant responsibility for safety procedures and the identification and remediation of hazards. The candidate must demonstrate a commitment to continuous learning to support future growth and enhancement of engineering services. The work schedule demands flexibility to cover a 7-day work week, accommodate shifts including first, second, or third, and be available for 24-hour on-call duty as needed. Compliance with all company policies as outlined in the HGV Employee Handbook is mandatory. This role is integral to Hilton Grand Vacations' mission to provide 100 percent customer satisfaction by delivering quick, effective, and quality maintenance services throughout the resort property.
Job Requirements
- High school diploma, GED, and/or trade school certification (preferred)
- At minimum 1-2 years technical training or equivalent maintenance technician experience or hospitality experience
- Basic knowledge of electrical, HVAC, plumbing, mechanical equipment, appliance repair, carpentry, painting, flooring, and general building maintenance
- Must understand and comply with OSHA guidelines
- Must understand and comply with county and state, building and operating codes
- Certifications may be preferred per site requirements
- Must have excellent inter-personal skills when dealing with guests, associates, and the general public
- Must be able to learn and adapt to a fast-paced environment
- Must have follow through process on short-term and long-term projects
- Be a self-starter and able to work independently
- Possess a team player attitude and able to take direction from engineering leadership
Job Qualifications
- High school diploma, GED, and/or trade school certification (preferred)
- At minimum 1-2 years technical training or equivalent maintenance technician experience or hospitality experience
- Basic knowledge of electrical, HVAC, plumbing, mechanical equipment, appliance repair, carpentry, painting, flooring, and general building maintenance
- Must understand and comply with OSHA guidelines
- Must understand and comply with county and state, building and operating codes
- Certifications may be preferred per site requirements
- Must have excellent inter-personal skills when dealing with guests, associates, and the general public
- Must be able to learn and adapt to a fast-paced environment
- Must have follow through process on short-term and long-term projects
- Be a self-starter and able to work independently
- Possess a team player attitude and able to take direction from engineering leadership
Job Duties
- Perform maintenance services for both external and internal customers
- Responsible for maintaining proper working relations within the department and with other operating departments on property
- Monitor the physical condition of the units and the resort and correct unsafe conditions
- Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies
- Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pool, amenities, landscaping, hardscape, locks and safety devices and other typical resort repairs
- Ability to address the concerns and maintenance needs of the guests and associates in a friendly and professional manner
- Ability to use hand and power tools
- Ability to climb and work on ladders up to 20 feet in height
- Ensure that all modes of property transportation are operating properly
- Complete work orders, preventive maintenance, and daily projects reported by engineering management, front desk, or otherwise assigned during the shift
- Daily logs must be filed in logbook, and work orders must be placed on proper hook
- Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests
- Carry out all requests from management necessary to provide 100 percent customer satisfaction within the associate's ability
- Abide by all company and engineering policies and procedures
- Follow all safety procedures when performing duties
- Responsible for identification and/or repair of any safety hazards
- Responsible for learning and meeting all necessary engineering requirements for future growth in the department
- Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed
- Must be flexible to work first, second or third shift
- Must be willing to abide by policies as stated in the HGV Employee Handbook
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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