Maintenance Technician 2nd Shift

Daytona Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

recognition programs

Travel Discounts

Paid vacation

paid sick days

Employee assistance program

401(k) program

Tuition Reimbursement

Employee Stock Purchase Program

learning opportunities

Job Description

Hilton Grand Vacations is a leading hospitality company known for delivering exceptional vacation experiences through its network of upscale resort properties. Renowned for its commitment to quality, innovation, and customer satisfaction, Hilton Grand Vacations emphasizes providing outstanding service in all aspects of its operations. The company fosters a supportive and inclusive work environment where employees are valued and given numerous opportunities for personal and professional growth. Hilton Grand Vacations is dedicated to upholding high standards in both guest experiences and employee well-being, making it a preferred employer in the hospitality sector.

The role of Engineering Technician I at Hilton Grand Vacations plays a critical part in maintaining the aesthetic and functional quality of the entire property, both indoors and outdoors. This position requires an individual who is skilled in a variety of building trades, including electrical, HVAC, plumbing, mechanical equipment repair, carpentry, painting, appliance repair, and flooring maintenance. The Engineering Technician I ensures that all buildings and grounds maintain their cosmetic appearance and are in safe, working order at all times.

This position requires adherence to Hilton Grand Vacations' procedures and safety protocols, including OSHA standards and the company's Safety Handbook. The technician must exhibit flexibility to handle evolving situations involving guests, owners, associates, and workload fluctuations. This adaptability is essential for delivering excellent service and ensuring safety and satisfaction within a fast-paced hospitality environment.

Responsibilities include responding promptly to maintenance requests from guests and associates, using appropriate hand and power tools, climbing ladders up to 20 feet safely, and completing scheduled preventive maintenance and corrective work orders. The technician also plays a vital role in record-keeping by maintaining detailed logs of work orders, safety compliance, equipment repairs, and parts inventory. Effective communication with supervisors and other departments is essential to maintain seamless operations and guest satisfaction.

Hilton Grand Vacations offers a dynamic work environment where the Engineering Technician I can grow their skills and career. The company supports employee growth through tuition reimbursement, stock purchase programs, and various learning and advancement opportunities. In addition, employees enjoy a comprehensive benefits package that includes day-one health benefits eligibility, travel discounts, paid vacation and sick days, and a supportive Employee Assistance Program dedicated to physical and mental well-being.

With a schedule that requires flexibility to cover a seven-day work week, this role demands dedication, a team-oriented attitude, and a positive mindset to contribute to the exceptional service standards Hilton Grand Vacations is known for. Candidates joining as Engineering Technician I will be part of a company that values diversity, equal opportunity, and provides accommodations to ensure all employees can perform their roles effectively and comfortably.

Job Requirements

High school diploma or GED (preferred)
a minimum of six months customer service and/or hospitality experience
must have excellent inter-personal skills when dealing with guests, associates, and the general public
must be able to learn and adapt to a fast-paced environment
possess a team player attitude and able to take direction from Engineering Manager
possess and display a positive attitude

Job Qualifications

High school diploma or GED (preferred)
minimum of six months customer service and/or hospitality experience
excellent interpersonal skills when dealing with guests, associates, and the general public
ability to learn and adapt to a fast-paced environment
team player attitude and ability to take direction from Engineering Manager
positive attitude

Job Duties

Provide excellent service to both external and internal customers
responsible for maintaining proper working relations within the department and with other operating departments on property
maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies
ability to address the concerns and maintenance needs of guests and associates in a friendly and professional manner
ability to use hand and power tools
ability to climb and work on ladders up to 20 feet in height
complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift
pass on written communication to supervisors, file daily logs, and complete work orders in MMS or local tracking system
ensure the satisfaction of all guests by providing quick and satisfactory service
carry out all requests from management necessary to provide 100 percent customer satisfaction within the associate's ability
abide by all company and engineering policies and procedures
follow all safety procedures when performing duties, ensure OSHA standards are followed at all times
responsible for learning and meeting all necessary engineering requirements for future growth in the department
must have schedule flexibility to accommodate a 7-day work week
willing to abide by policies as stated in the HGV Employee Handbook