Maintenance Technician

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.19 - $35.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

annual bonus program

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

401k with company matching

Casual Dress Environment

team events

Employee Resource Groups

Job Description

Invitation Homes is a leading company in the single-family rental housing industry, employing over 1,700 associates who bring diverse experiences and backgrounds. The company is dedicated to creating exceptional resident experiences while maintaining high-quality homes across various communities. Invitation Homes fosters a supportive and inclusive environment where all associates are empowered to thrive and grow professionally. The company's market teams include leasing, property management, rehab, turns, and maintenance professionals who collaborate to ensure residents have access to well-maintained, welcoming homes. The company is widely recognized for its commitment to excellence, innovation, and a positive workplace culture centered on shared values and community.

The role of Maintenance Technician at Invitation Homes is a crucial position involving the execution of high-quality maintenance and repair tasks within single-family rental homes. The technician will be responsible for addressing maintenance service requests across multiple trades, providing top-notch customer service, and enhancing the living experience for residents. Regular proactive maintenance visits known as ProCare visits will be part of the role, along with educating residents on maintenance topics and assessing property conditions. The technician will also perform repairs in vacant homes to ensure readiness for new residents, properly utilize company tools, materials, and vehicles, and communicate effectively with property management to address urgent issues. The position requires troubleshooting expertise in plumbing, electrical, carpentry, sheetrock, HVAC, and appliances, supported by some on-the-job training. Invitation Homes offers competitive pay ranging from $20.19 to $35.00 per hour with annual discretionary bonuses, reflecting individual skills and experience. The position also provides a comprehensive range of benefits including health, dental, vision, life insurance, paid time off, and 401(k) matching. Invitation Homes values flexibility, growth, and career development, making this a promising opportunity for maintenance professionals who enjoy a collaborative team environment and are passionate about service excellence.

Job Requirements

High school diploma or equivalent
OSHA 10 certification (new hires have 90 days to complete if not certified)
Proven experience in residential repairs and maintenance
Understanding of residential construction and mechanical systems
Excellent customer service and communication skills
Ability to use mobile devices and applications
Must have a valid driver’s license and automobile insurance
Ability to be at work regularly including weekends and holidays
Ability to provide basic hand and power tools
Ability to perform physical tasks including frequent climbing, stooping, kneeling, lifting over 50 pounds
May conduct occupancy checks and attend eviction lockouts in coordination with law enforcement

Job Qualifications

High school diploma or equivalent
Proven experience in residential repairs and maintenance or related building maintenance
Understanding of residential construction and mechanical systems with ability to perform general repairs in plumbing, electrical, carpentry, sheetrock, exterior structural work, minor HVAC, and appliances
Excellent customer service and interpersonal skills
Strong verbal and written communication skills
Multi-lingual skills are a plus
Comfortability using mobile devices such as iPads or iPhones and various mobile applications
Must possess a current driver’s license and automobile insurance

Job Duties

Completing maintenance service requests across multiple trades
Providing excellent customer service and promoting a quality living experience for all residents
Completing regular ProCare visits in residents’ homes to perform proactive maintenance and repairs
Educating residents regarding all maintenance topics
Completing general property condition assessments at all property visits and alerting the property management team when items require immediate attention
Reviewing and using technician-specific reports to find opportunities for improvement
Performing repairs in vacant properties while they are on-the-market or during the turn process
Properly using and caring for company-supplied tools, materials, and vehicles
Performing other duties as assigned