Maintenance Team Leader

Winston-Salem, NC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Work Schedule

Standard Hours

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

bonus eligibility

Employee training programs

Retirement Plan

on-call compensation

Job Description

The position is with a reputable property management company committed to providing exceptional living experiences for residents while maintaining high standards of community upkeep and safety. This company specializes in managing residential properties that focus on creating well-maintained environments where residents can enjoy comfortable and aesthetically pleasing homes. Their commitment extends beyond simple management to enhancing the value of the community through attentive maintenance and customer service. They prioritize teamwork, safety, and resident satisfaction to ensure a thriving community atmosphere.

The role of Maintenance Team Leader is a full-time, non-exempt position that plays a crucial role in achieving these goals. The Maintenance Team Leader is primarily responsible for maintaining and enhancing the community's appearance and functionality by addressing resident maintenance requests expertly and efficiently. This role involves leadership responsibilities, ensuring that the entire maintenance team upholds the quality standards of the company. The team leader oversees routine maintenance tasks, coordinates repairs, and ensures the cleanliness and safety of common areas such as clubhouses, offices, halls, and outdoor spaces. This position also requires proactive communication with management to report issues needing further attention.

In addition to performing hands-on maintenance work including basic repairs and groundskeeping, the Maintenance Team Leader assists in apartment turnovers and emergency responses according to company policies. The position demands strong customer service skills and a dedication to embodying the company’s core values every day. Training and development are also part of the role, requiring attendance at in-service trainings and participation in the company's Cardinal U training program to stay current with maintenance standards and procedures. The work environment includes both indoor and outdoor conditions, often requiring physical labor and the ability to work in varying weather conditions. Candidates must be prepared to work weekends and be available for on-call emergency situations.

The compensation is based on an hourly rate, with additional benefits and eligibility for bonuses, reflecting the company’s commitment to reward dedication and skill. This is an excellent opportunity for candidates with experience in property maintenance or management who are looking to lead a team and contribute significantly to the overall resident experience and community upkeep.

Job Requirements

High school diploma or GED equivalent preferred
3-5 years of relevant industry experience
Working knowledge of pool service and maintenance
Must be able to lift a minimum of 75 lbs
Must be able to work 8-12 hour standing shifts
Must be able to work weekends and be available for on call emergencies
Strong attention to detail
Excellent customer service skills

Job Qualifications

3-5 years of relevant industry experience
Property management experience is a plus
Excellent customer service skills
Strong attention to detail
Basic maintenance skills
Working knowledge of pool service and maintenance
High school diploma or GED equivalent preferred
Ability to lift minimum 75 lbs
Ability to work 8-12 hour standing shifts
Ability to work weekends and be available for on-call emergencies
Ability to embody the Cardinal Culture and Cardinal Core Values every day

Job Duties

Ensure that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained
Assist with basic repairs and other general maintenance duties
Consistently and genuinely demonstrate exemplary principles of customer service and teamwork
Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas
Ensure that the property is free of trash, debris and animal waste
Ensure that the grass and landscaping are well maintained, including the watering of flowers
Ensure the best possible appearance of each apartment prior to new resident move-in
Advise supervisor of items needing additional attention in the apartment such as ripped carpet, torn linoleum, window or door repair
Provide assistance with apartment turnovers as directed
Communicate with the Community Manager regarding any problems with maintenance or curb appeal that requires further attention
Respond appropriately to emergencies, according to policies and procedures
Participate in and attend all required in-service training sessions
Ensure understanding and compliance with all policies and procedures
Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded
Participate in Cardinal U training as required