Maintenance Supervisor - Naples, FL

Pompano Beach, FL, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Paid Time Off

401(k)

Job Description

Greystar is a leading, fully integrated global real estate platform that specializes in property management, investment management, development, and construction services for institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar operates in over 265 markets globally through offices across North America, Europe, South America, and the Asia-Pacific region. As the largest operator of apartments in the United States, Greystar manages more than one million units and beds worldwide. The company’s assets under management total nearly $79 billion, which includes over $35 billion in development assets and over $36.5 billion in regulatory assets. Founded in 1993 by Bob Faith, Greystar aims to provide world-class service in the rental residential real estate business. The organization prides itself on its scale, operational excellence, and commitment to enhancing the living experiences of its residents. You can learn more about the company by visiting www.greystar.com.

The role of Service Supervisor at Greystar is a critical leadership position responsible for overseeing the technical, mechanical, and maintenance operations within the community. This position demands a hands-on leader who ensures all interior and exterior areas, including buildings, grounds, amenities, and common spaces, meet the highest standards of cleanliness, safety, appearance, and functionality. The Service Supervisor is tasked with guiding and monitoring maintenance staff, managing service requests promptly, and ensuring that the community complies with all company and regulatory standards. This role plays a fundamental part in delivering an exceptional living environment for residents by maintaining operational readiness and enhancing overall property value.

This position involves a variety of responsibilities, from completing repair work orders generated from resident requests or routine upkeep, to overseeing the make-ready process for vacant units. The supervisor ensures that each task aligns with established policies, procedures, safety standards, and code requirements. Additionally, the supervisor develops strict standards for the community’s overall appearance, from landscaping and structural upkeep to amenities and common areas, all reflective of Greystar’s commitment to quality.

The Service Supervisor also conducts periodic inspections of work completed by maintenance staff and external contractors to ensure compliance with scope and quality standards. Managing the inventory of spare parts and maintenance materials is essential to this role, as is working closely with the Community Manager to order supplies within budget.

The role supports cost-cutting initiatives by promoting repair over replacement and responsible use of materials and tools. Regular safety meetings are conducted to maintain compliance with OSHA and other safety regulations. Superior customer service is a priority, requiring respectful and efficient interaction with residents and team members. This is a full-time position that may include eligibility for bonus programs in addition to base salary. Greystar offers a robust benefits package that supports employees' health, well-being, and work-life balance.

Job Requirements

High school diploma or equivalent
Minimum of 2 years experience in property maintenance or related field
Ability to perform physical tasks related to maintenance work
Familiarity with safety protocols and regulations
Strong communication and interpersonal skills
Valid driver’s license
Ability to work flexible hours including weekends if needed

Job Qualifications

High school diploma or equivalent
Experience in property maintenance or related field
Leadership or supervisory experience preferred
Knowledge of safety standards and regulatory compliance
Customer service skills
Ability to manage multiple tasks efficiently
Basic understanding of mechanical and electrical systems

Job Duties

Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
Oversees and completes the make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a punch list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards
Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed
Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required
Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual