Maintenance Porter

SP Plus, a Metropolis company, is a leading artificial intelligence company specialized in the real-world application of computer vision technology. The company is transforming the parking experience by enabling checkout-free parking solutions, which eliminate the need for tickets, machines, apps, or credit cards. This seamless technology allows customers to simply drive into a parking facility and drive out without any interruption, which significantly enhances convenience and efficiency. As the largest parking network in America, SP Plus operates with over 23,000 employees and manages mobility services at more than 4,000 locations across North America and Europe. SP Plus is committed to reinventing parking because it is a crucial aspect of everyday life that touches a vast number of people everywhere. The company’s vision extends beyond parking to powering checkout-free experiences in many other areas of daily living, working, and playing to reclaim the most valuable asset of all—time.

The role of Facility Maintenance and Customer Service Technician at SP Plus is integral to maintaining the highest standards of facility upkeep and delivering exceptional customer service. This position involves a combination of maintenance tasks and direct customer interaction, ensuring that all areas within the parking facility remain clean, safe, and fully operational. The technician performs daily cleaning and maintenance duties such as sweeping, mopping, trash removal, painting, and minor repairs to keep the facility in pristine condition. Responsibilities also include inspecting and maintaining safety features such as gate arms and ticket spitters, fixing burnt-out bulbs, and applying oil absorbent to spills. In addition, the technician uses various maintenance equipment, including sweepers, scrubbers, and snow removal tools to manage facility grounds effectively.

Customer service is a critical component of this role, requiring the ability to respond to customer inquiries, assist with complaints, and ensure positive experiences at all times. The technician is expected to work independently with minimal supervision while being adaptable to cover other roles within the facility such as cashier or attendant duties as needed. Excellent communication skills, professionalism, and a positive demeanor are essential to represent SP Plus successfully in all customer-facing interactions. This role demands physical stamina since the technician will be on their feet for extended periods, performing tasks that involve bending, lifting up to 50 pounds, and working in various weather conditions.