Maintenance Manager- Residential (61844)

BH is a people-first multifamily owner and operator that has evolved from a small startup into one of the nation’s largest commercial real estate companies. Founded in 1993, BH has grown exponentially and now manages over 100,000 units nationwide. The company employs over 2,800 people and prides itself on operating with in-house owned processes. Recognized by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity,” BH is fueled by innovation, a positive can-do attitude, and a relentless commitment to improvement. The company strives to create smarter ways to live, invest, manage, and grow in the multifamily industry, setting high standards for excellence and fostering a culture that embraces diversity and teamwork. BH seeks professionals who are passionate about making a difference and are driven to tackle new challenges as part of a dedicated, high-achieving team.

The Service Manager at BH holds a critical leadership role within a community housing up to 299 units. Reporting directly to the Community Manager, this position involves managing a team responsible for maintaining and repairing building facilities to ensure operational excellence and resident satisfaction. The Service Manager is tasked with preparing work schedules, assigning tasks, and overseeing the quality of maintenance work. Their responsibilities extend to participating in new construction projects or modifications to existing structures, applying complex technical skills, and managing inventories and budgets related to property maintenance.

This role demands a strong commitment to customer service, both internal and external, and professionalism aligned with BH's company values. The position requires proactive engagement in safety and skill training, ensuring compliance with Occupational Safety and Health Administration (OSHA) regulations and other applicable codes and policies. The Service Manager also performs regular property and grounds inspections to identify maintenance needs and liability hazards, conducting quality control on repair work and maintenance standards. A key function of this leadership role is to foster a productive and collaborative work environment, guiding maintenance employees, assessing their training needs, and ensuring consistent communication and performance.

To excel as a Service Manager at BH, candidates should have at least four years of progressive maintenance and safety experience in a multifamily environment, with strong organizational and computer skills to coordinate and respond efficiently to resident or management requests. Required certifications such as EPA Core, Type I-Appliances, Type II-HVAC, and Certified Pool Operator are necessary, along with possession of industry-specific hand tools. Physical demands include lifting 50 pounds, constant movement including bending, stooping, and climbing stairs, as well as operating motorized equipment and handling exposure to varied weather conditions. The work schedule is Monday through Friday with potential for overtime and rotating on-call duties, reflecting the dynamic nature of property management needs.

BH is committed to equal employment opportunities, embracing diversity, and fostering an inclusive work environment. The posted compensation reflects the cost of talent across multiple U.S. markets and varies based on knowledge, skills, and experience relevant to the Service Manager position. This is a full-time, onsite opportunity that offers meaningful work in a respected company passionate about building a better place to live and work.