Maintenance Manager- Residential (60363)

BH is a people-first multifamily owner and operator that has evolved from a small startup in 1993 to one of the largest commercial real estate companies in the United States. Managing over 100,000 units with a dedicated workforce of more than 2,800 employees, BH is committed to doing business the right way and investing deeply in its team members. The company takes pride in handling processes in-house and has been recognized by Fortune Magazine as a "Best Workplace for Women," "Best Workplace for Millennials," and one of the "Best Workplaces for Diversity." Fueled by innovation and a positive, can-do attitude, BH continuously works on improving and creating smarter ways to live, invest, manage, and grow within the multifamily housing industry.

As a Service Manager at BH, your role is pivotal in coordinating the repair and maintenance efforts of building and facilities personnel for communities of up to 299 units. Reporting directly to the Community Manager and overseeing a maintenance team, you will manage work schedules, assign tasks, and ensure repair standards meet the company’s expectations. Your responsibilities might extend to new construction projects or renovations within the properties. Additionally, you will be expected to handle a variety of complex tasks, maintain inventory for maintenance supplies, and monitor the monthly maintenance budget effectively. Your role emphasizes not just the outcomes but also the manner in which those outcomes are achieved, reflecting BH’s people-first and quality-driven culture.

You will be responsible for training and safety compliance, working closely with maintenance staff to implement safety protocols and OSHA standards. You will conduct daily property and grounds inspections to identify necessary maintenance work and potential hazards, assuring all repairs and rehab projects are completed to BH’s high standards. Your role also involves monitoring resident satisfaction feedback related to property maintenance and driving team follow-through to meet resident expectations promptly.

Strong knowledge of mechanical repair methods and tools is essential, as you will be involved in inspecting, repairing, installing, and maintaining various mechanical equipment on-site, including sourcing and fitting new systems or components. Preventative maintenance program adherence, documentation, and team compliance with BH’s policies are core to your duties. You will ensure the maintenance and security of company-issued tools and share on-call responsibilities to respond to emergency maintenance requests, including inclement weather events.

BH positions the Service Manager as a community leader within their maintenance team, combining strong organizational skills with technical expertise and safety leadership. The role requires high-level computer competency and industry-specific technology knowledge to efficiently coordinate tasks and respond to service inquiries. Working Monday through Friday with occasional overtime and rotating on-call duties, this full-time onsite position demands both physical stamina and the ability to prioritize and delegate effectively in a fast-paced environment. BH is an equal opportunity employer that champions diversity and inclusion and provides competitive compensation based on experience, skills, and local cost of talent.