Maintenance Manager

Balfour Beatty Communities is a distinguished leader in the residential property management industry, committed to creating quality communities that residents are proud to call home. As part of the international Balfour Beatty group, Balfour Beatty Communities benefits from a rich heritage of expertise in financing, developing, building, and maintaining essential infrastructure assets. This extensive background empowers the company to uphold its mission of delivering exceptional living experiences through a culture centered on care, empathy, and meaningful connections. Balfour Beatty Communities emphasizes a holistic approach to community management, focusing not only on the physical spaces people inhabit but also on fostering environments where residents feel valued and supported. Their commitment to doing the right thing reflects in their interactions with residents, partners, and employees alike, establishing a reputation for reliability and genuine dedication.

The Maintenance Manager role at Balfour Beatty Communities is instrumental in sustaining this commitment by overseeing and directing a maintenance team within an assigned residential community. This position demands comprehensive management of maintenance technicians, as well as roads and grounds personnel, ensuring accountability, quality workmanship, and adherence to customer service standards. The Maintenance Manager plays a pivotal role in managing change-of-occupancy maintenance, resident service requests, and routine property work orders while remaining compliant with Fair Housing requirements. Beyond routine tasks, this role encompasses critical responsibilities related to emergency and urgent work orders with a strong collaboration focus alongside environmental and safety teams to guarantee timely responses, accurate documentation, and proper completion through Yardi property management software.

In addition to operational oversight, the Maintenance Manager is charged with maintaining high standards in groundskeeping and landscaping to ensure curb appeal meets company benchmarks. They must possess advanced knowledge across a broad range of technical disciplines, including electrical, plumbing, HVAC, roofing, painting, locksmith services, and more. The role involves training and coaching maintenance staff on safety practices and compliance with OSHA regulations, reinforcing the organization’s ZERO Harm Journey Plan designed to cultivate a robust culture of safety and accountability. The position requires strong organizational skills to assign work orders efficiently, track execution metrics, manage procurement of supplies, maintain safety documentation such as OSHA logs and Safety Data Sheets (SDS), and oversee preventive maintenance programs aimed at optimal system performance and resident safety.

Candidates for the Maintenance Manager role will need a solid background in property management, demonstrated leadership and supervisory experience, and a deep understanding of maintenance operations. The position demands excellent communication skills, project management capabilities, and proficiency with Microsoft Office and ideally Yardi software. Typical physical demands include regular handling of tools and equipment as well as frequent physical activities like standing, reaching, and lifting. Work conditions involve interactions with diverse stakeholders, including residents, vendors, environmental specialists, and DoD partners within a residential maintenance environment. This is a critical role that ensures the community’s infrastructure remains safe, functional, and welcoming, directly contributing to the overall resident satisfaction and operational success of Balfour Beatty Communities.