Maintenance Coordinator/Customer Service

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $1.00

Work Schedule

Standard Hours

Benefits

401(k) matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job Description

The hiring establishment is a property management company based in Valley Village, CA, specializing in maintaining residential communities with a strong commitment to quality service and resident satisfaction. This company is dedicated to providing professional and courteous support to residents, vendors, and internal staff by effectively coordinating and supporting daily maintenance operations. With an emphasis on fostering positive relationships and ensuring timely resolution of maintenance requests, the company excels in creating comfortable living environments where residents feel valued and well cared for.

This full-time Maintenance Coordinator position offers an hourly wage starting from $22.00 and requires an individual... Show More

Job Requirements

Customer service experience
administrative experience
background in customer service preferred
bilingual (English/Spanish) preferred
ability to gather, analyze and resolve problems efficiently
ability to display a high level of initiative, effort and commitment towards completing assignment efficiently and within a timely manner
ability to read, comprehend and follow applicable policies, procedures and directives
consistently perform all job responsibilities at a satisfactory level
organization and multi-tasking is a priority
proactive, helpful, and can-do approach
demonstrates professionalism and attention to detail

Job Qualifications

Customer service experience
administrative experience
background in customer service preferred
bilingual (English/Spanish) preferred
ability to display a high level of initiative, effort and commitment towards completing assignment efficiently and within a timely manner
ability to read, comprehend and follow applicable policies, procedures and directives
consistently perform all job responsibilities at a satisfactory level
organization and multi-tasking is a priority
proactive, helpful, and can-do approach
demonstrates professionalism and attention to detail

Job Duties

Maintains relationships with residents, company team members, and vendors on a professional level at all times
answers incoming calls professionally, timely and transfers to the appropriate individual
strives to provide quality service and demonstrates attention to detail
notifies manager immediately of emergencies and safety issues that can cause harm
conducts daily courtesy next day follow up calls to residents following completed repairs
follows through on resident problems to satisfactory resolution and communicates problems to manager for direction
determines approximate repair time, number of personnel, and parts or equipment required for service call
partners with resident manager to assure reported repair request needs and supply orders are addressed promptly
processes unfinished work orders and reschedules follow up repair directly with resident
prepares work orders for scheduling based on priority of repair and skill of technicians
processes all field maintenance reports by creating work orders then partnering with manager for most efficient and cost effective repair procedure
prepares and monitors notices and reports daily per company policies
maintains property records to ensure compliance with all fire, health and safety ordinances
coordinates all city housing, insurance, lender, property owner and preventative maintenance inspections and programs

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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