Maintenance Coordinator/Customer Service

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $1.00

Work Schedule

Standard Hours

Benefits

401(k) matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job Description

The hiring establishment is a property management company based in Valley Village, CA, specializing in maintaining residential communities with a strong commitment to quality service and resident satisfaction. This company is dedicated to providing professional and courteous support to residents, vendors, and internal staff by effectively coordinating and supporting daily maintenance operations. With an emphasis on fostering positive relationships and ensuring timely resolution of maintenance requests, the company excels in creating comfortable living environments where residents feel valued and well cared for.

This full-time Maintenance Coordinator position offers an hourly wage starting from $22.00 and requires an individual who is adept at managing multiple tasks with efficiency and attention to detail. The role centers on coordinating daily maintenance schedules, supporting supervisors and managers, and ensuring requests from residents regarding repairs are addressed promptly and satisfactorily. A key aspect of this role involves maintaining clear and professional communication with all parties involved, including residents, company team members, and external vendors, to ensure seamless service delivery and prompt handling of maintenance emergencies or safety issues.

As a Maintenance Coordinator, you will play a vital role in the property's operations by preparing and scheduling work orders based on priority and technician skills, tracking maintenance reports, and collaborating with management to implement cost-effective repair strategies. You will also be responsible for maintaining compliance with fire, health, and safety ordinances through meticulous record-keeping and coordination of necessary inspections. Your proactive and service-focused approach is essential in following through on resident concerns to satisfactory resolutions and ensuring the upkeep of the property meets company standards.

The ideal candidate will demonstrate a strong customer service orientation, capable of analyzing and resolving problems efficiently while managing a busy workload with professionalism and accuracy. This position does not support remote work; it requires presence at the Valley Village location, with preference given to candidates able to commute or relocate to this area. The company values employees who exhibit initiative, dedication, and a can-do attitude, reinforcing its reputation for reliability and excellence in property management.

Benefits provided include 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance, highlighting the company’s commitment to supporting the well-being of its staff. If you are seeking a meaningful role in property management where your coordination and customer service skills can make a genuine impact, this Maintenance Coordinator opportunity offers a rewarding career path with room for growth and professional development.

Job Requirements

Customer service experience
administrative experience
background in customer service preferred
bilingual (English/Spanish) preferred
ability to gather, analyze and resolve problems efficiently
ability to display a high level of initiative, effort and commitment towards completing assignment efficiently and within a timely manner
ability to read, comprehend and follow applicable policies, procedures and directives
consistently perform all job responsibilities at a satisfactory level
organization and multi-tasking is a priority
proactive, helpful, and can-do approach
demonstrates professionalism and attention to detail

Job Qualifications

Customer service experience
administrative experience
background in customer service preferred
bilingual (English/Spanish) preferred
ability to display a high level of initiative, effort and commitment towards completing assignment efficiently and within a timely manner
ability to read, comprehend and follow applicable policies, procedures and directives
consistently perform all job responsibilities at a satisfactory level
organization and multi-tasking is a priority
proactive, helpful, and can-do approach
demonstrates professionalism and attention to detail

Job Duties

Maintains relationships with residents, company team members, and vendors on a professional level at all times
answers incoming calls professionally, timely and transfers to the appropriate individual
strives to provide quality service and demonstrates attention to detail
notifies manager immediately of emergencies and safety issues that can cause harm
conducts daily courtesy next day follow up calls to residents following completed repairs
follows through on resident problems to satisfactory resolution and communicates problems to manager for direction
determines approximate repair time, number of personnel, and parts or equipment required for service call
partners with resident manager to assure reported repair request needs and supply orders are addressed promptly
processes unfinished work orders and reschedules follow up repair directly with resident
prepares work orders for scheduling based on priority of repair and skill of technicians
processes all field maintenance reports by creating work orders then partnering with manager for most efficient and cost effective repair procedure
prepares and monitors notices and reports daily per company policies
maintains property records to ensure compliance with all fire, health and safety ordinances
coordinates all city housing, insurance, lender, property owner and preventative maintenance inspections and programs