M Guest Services Representative

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $15.46 - $23.20
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Work Schedule

Flexible
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Benefits

flexible schedule
Paid training
Opportunity for growth
Supportive team environment
community engagement
Employee Discounts

Job Description

Englewood Malley Recreation Centers serve as vital community hubs dedicated to fostering healthy and active lifestyles for residents of all ages. These centers are part of Englewood Parks and Recreation, an organization committed to providing a wide range of recreational programs, services, and facilities designed to enhance quality of life and promote community engagement. Known for their welcoming atmosphere and diverse offerings, Englewood Malley Recreation Centers attract visitors seeking fitness classes, sports leagues, cultural events, and social activities. The centers emphasize accessibility, safety, and customer satisfaction, making them popular destinations for families, individuals, and groups within the community.

We are currently seeking a dedicated and personable Guest Services Representative to join the Englewood Malley Recreation Centers team. This part-time position offers an hourly wage ranging from $15.46 to $23.20, providing an excellent opportunity for individuals who thrive in dynamic, community-focused settings. As a Guest Services Representative, you will be the face of the recreation centers, serving as the primary point of contact for visitors. Your role will involve welcoming guests both in-person and over the phone, providing tours of the facilities, and offering detailed information about memberships, classes, and special events. You'll manage class registrations, sell tickets, and responsibly handle transactions while maintaining secure cash-handling practices.

Your responsibilities will also include supervising activities to ensure a safe and clean environment, enforcing center policies, and performing light custodial duties as needed. Additionally, you may occasionally oversee the facility during after-hours operations, securing the building at closing time. This role is ideal for individuals with excellent communication skills, a passion for customer service, and the ability to think quickly and solve problems in a fast-paced environment. You'll have the chance to grow your career by gaining valuable experience in customer service, facility operations, and administrative tasks within a supportive team atmosphere. Joining Englewood Malley Recreation Centers means becoming a part of a vibrant community that values collaboration, inclusivity, and making a positive impact on the lives of its members.

Job Requirements

  • High school diploma or GED
  • Basic knowledge of office software such as Microsoft Word and Excel
  • Ability to lift 50 lbs and perform physical tasks like walking, standing, crouching, and kneeling for extended periods
  • First Aid, CPR, and AED certifications or willingness to obtain shortly after hire
  • Previous experience in customer service, guest services, or cash handling

Job Qualifications

  • High school diploma or GED
  • Previous experience in customer service, guest services, or cash handling
  • Basic knowledge of office software such as Microsoft Word and Excel
  • First Aid, CPR, and AED certifications or willingness to obtain shortly after hire
  • Strong communication and interpersonal skills
  • Ability to multitask and remain adaptable under pressure

Job Duties

  • Welcome every visitor with a professional and friendly attitude, whether in person or over the phone
  • Provide tours of the facility and recommend memberships and multi-visit passes for purchase
  • Manage class registrations, sell tickets, and handle other transactions while following secure cash-handling practices
  • Answer questions about programs, events, and services offered by Englewood Parks and Recreation
  • Maintain a safe and clean environment by supervising activities, enforcing policies, and performing light custodial tasks when needed
  • Occasionally oversee the facility during after-hours operations and secure the building at closing

Job Criteria

Experience

Mid Level (3-7 years)


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