M Club Attendant

HHM Hotels is a distinguished hospitality company dedicated to providing exceptional guest experiences through their portfolio of hotels. With a commitment to quality service and customer satisfaction, HHM Hotels operates a variety of properties designed to meet the needs of both leisure and business travelers. Known for combining comfortable accommodations with top-notch amenities, HHM Hotels creates welcoming environments that encourage guests to relax, explore local attractions, and enjoy memorable stays. As a company, HHM Hotels emphasizes growth opportunities for its employees, competitive benefits, and a supportive work culture that values each team member's contribution.

This role is an integral position within the hotel's guest services team, focused on enhancing the overall guest experience by assisting with special services in both proactive and reactive manners. Compensation for this position ranges from $16.00 to $17.00 per hour. The position offers a clear career progression path, from Front Desk Supervisor to Guest Service Manager, and ultimately to Assistant General Manager, allowing motivated candidates to grow and advance within the organization.

The role involves warmly greeting guests and promptly offering assistance to ensure comfort and satisfaction. An important aspect of the position includes managing the M Club lounge area, ensuring it is fully stocked with fresh items and attending to guests' food and beverage needs in a professional and courteous manner. Employees in this role use their product knowledge and suggestive selling techniques to meet guest needs and enhance their stay. Duties extend beyond the lounge to providing comprehensive information about local attractions, events, and travel arrangements.

Employees will assist guests in making dining and event reservations, managing luggage and mail deliveries, and running various errands as needed. Handling unique requests, such as sourcing hard-to-find services or items, demonstrates the company's commitment to personalized service. In addition to guest satisfaction, employees are expected to contribute to maintaining safe work environments and upholding the hotel's standards for cleanliness and organization.

This position requires flexibility in scheduling, including working holidays, weekends, and alternate shifts, accommodating the dynamic needs of the hospitality industry. The work environment may involve prolonged periods of standing or sitting and occasional lifting of items up to 15 pounds. HHM Hotels fosters a culture that values people and excellence, emphasizing the importance of hearts that serve, staying nimble, and taking ownership of one's responsibilities.

Joining HHM Hotels means becoming part of a team that views people as its most valuable capability and is dedicated to delivering only excellence. The position is ideal for candidates who have previous customer service experience, possess knowledge of the local community and attractions, and who are passionate about creating outstanding guest experiences through attentive service and teamwork.