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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company dedicated to providing exceptional guest experiences through their portfolio of hotels. With a commitment to quality service and customer satisfaction, HHM Hotels operates a variety of properties designed to meet the needs of both leisure and business travelers. Known for combining comfortable accommodations with top-notch amenities, HHM Hotels creates welcoming environments that encourage guests to relax, explore local attractions, and enjoy memorable stays. As a company, HHM Hotels emphasizes growth opportunities for its employees, competitive benefits, and a supportive work culture that values each team member's contribution.
This role is an integral po... Show More
This role is an integral po... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience required or equivalent training
- knowledge of the local community, attractions and events
Job Qualifications
- high school diploma or equivalent
- previous customer service experience required or equivalent training
- knowledge of the local community, attractions and events
Job Duties
- Warmly greet and acknowledge guests, proactively offering assistance
- set up the M Club to ensure fresh items are presented
- assist guests with their food and beverage needs while in the lounge
- help serve and attend to guests needs, answering questions and applying suggestive selling techniques when appropriate
- break down and restock area, ensuring all parts are clean, polished and stored
- provide information about local attractions and events
- make travel arrangements
- make dining and other reservations, and obtain tickets for events
- receive, store, or deliver luggage or mail
- pick up and deliver items or run errands
- carry out unusual requests, such as searching for hard-to-find items or services
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and wear protective safety equipment
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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