LV Stadium Events Company - Director of Operations, Allegiant Stadium Tours
Job Overview
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
LV Stadium Events Company "StadCo" manages the prestigious Allegiant Stadium Tours, a world-class tourism and hospitality enterprise based in Las Vegas, NV. StadCo operates as an integral part of the sports and entertainment scene, specifically under the purview of the Las Vegas Raiders’ marketing operations. Allegiant Stadium Tours is a premier, five-star rated attraction in one of the most iconic sports and entertainment venues in the United States. Receiving over one million visitors annually, this tour program excels in delivering unparalleled hospitality, immersive behind-the-scenes access, and rich storytelling experiences that connect fans, the organization, and the larger community. The operation is not only a leader in guest interactions but also serves as a vital revenue-generating branch, contributing significantly to the financial health of the organization.
The role of Director of Operations for Allegiant Stadium Tours is a critical leadership position responsible for the comprehensive management and strategic direction of the tours program. Reporting directly to the Senior Vice President of Marketing for the Las Vegas Raiders, this role demands a seasoned professional with robust experience in hospitality management, tourism operations, and business administration focusing on multi-million-dollar enterprises. The Director of Operations guides the daily functions and long-term performance of the stadium tours, ensuring operational excellence on every front including guest satisfaction, profit and loss management, and strategic commercial growth.
Key responsibilities include leading a diverse team by fostering a high-performing, positive work environment and serving as the critical link between upper management and the operational teams. The Director collaborates closely with marketing, finance, and revenue planning departments to implement strategies that optimize profitability and streamline costs. Monitoring key performance indicators and utilizing data-driven insights to adjust strategies is essential for continued growth and competitive edge. Additionally, the role involves innovation in guest offerings, driving on-site sales through multiple channels such as food and beverage and retail, and enhancing the tour product to maintain its five-star status.
The ideal candidate will possess a leadership mindset with at least ten years of professional experience in similar roles, superior knowledge of profit and loss management, and proven success in growing hospitality or attraction-based businesses. Effective communication and interpersonal skills are crucial for building long-term relationships internally and externally. This position requires working evenings and weekends and demands fluency in multiple software tools and, preferably, a second language to enhance guest and team interactions.
Overall, the Director of Operations at Allegiant Stadium Tours represents an exceptional opportunity to join a nationally recognized, highly rated tourism operation at a landmark venue. This role offers significant influence in shaping the guest experience and business performance of one of Las Vegas’s major attractions with the backing of a company keen on innovation, excellence, and community engagement.
The role of Director of Operations for Allegiant Stadium Tours is a critical leadership position responsible for the comprehensive management and strategic direction of the tours program. Reporting directly to the Senior Vice President of Marketing for the Las Vegas Raiders, this role demands a seasoned professional with robust experience in hospitality management, tourism operations, and business administration focusing on multi-million-dollar enterprises. The Director of Operations guides the daily functions and long-term performance of the stadium tours, ensuring operational excellence on every front including guest satisfaction, profit and loss management, and strategic commercial growth.
Key responsibilities include leading a diverse team by fostering a high-performing, positive work environment and serving as the critical link between upper management and the operational teams. The Director collaborates closely with marketing, finance, and revenue planning departments to implement strategies that optimize profitability and streamline costs. Monitoring key performance indicators and utilizing data-driven insights to adjust strategies is essential for continued growth and competitive edge. Additionally, the role involves innovation in guest offerings, driving on-site sales through multiple channels such as food and beverage and retail, and enhancing the tour product to maintain its five-star status.
The ideal candidate will possess a leadership mindset with at least ten years of professional experience in similar roles, superior knowledge of profit and loss management, and proven success in growing hospitality or attraction-based businesses. Effective communication and interpersonal skills are crucial for building long-term relationships internally and externally. This position requires working evenings and weekends and demands fluency in multiple software tools and, preferably, a second language to enhance guest and team interactions.
Overall, the Director of Operations at Allegiant Stadium Tours represents an exceptional opportunity to join a nationally recognized, highly rated tourism operation at a landmark venue. This role offers significant influence in shaping the guest experience and business performance of one of Las Vegas’s major attractions with the backing of a company keen on innovation, excellence, and community engagement.
Job Requirements
- Bachelor’s degree preferred
- 10+ years of relevant experience
- proven leadership skills
- expertise in P&L management
- familiarity with hospitality and tourism industries
- strong communication skills
- proficiency in relevant software tools
- ability to work nights and weekends
- physical ability to sit for long periods, lift up to 25 lbs, and perform occasional walking, standing, bending, kneeling, pushing, and pulling
- excellent organizational skills
- strategic mindset
- ability to manage a large team
- high accountability
- passion for guest experience and hospitality
Job Qualifications
- Bachelor’s degree in business administration, hospitality, management, marketing, or sales preferred
- 10+ years of experience in business administration, attraction operations, or management roles
- P&L mastery including revenue, labor, COGS, and expense management
- experience in hospitality, tourism, and attractions
- exceptional work ethic, strong desire to succeed, eagerness to learn, enthusiastic, and passionate
- experience in a leadership role managing a team of 20+ people
- strong strategic thinker and self-starter
- strong written and interpersonal communication skills
- exemplary professionalism, teamwork, performance, and collaborative behavior
- ability to cultivate long-term relationships with partners, third-party vendors, community, and internal teams
- superior follow-through with high accountability for assigned tasks
- proficiency in prioritizing, meeting deadlines, and managing multiple priorities
- organized with excellent attention to detail
- adept in Microsoft Office Suite, Canva, and KORE
- excellent proficiency in Microsoft Excel
- willing to work nights and weekends
- fluency in a second language is a plus
Job Duties
- Lead, train, and mentor associates to foster a positive, high-performing team culture focused on growing a profitable business and optimizing guest satisfaction
- work closely with the SVP of Marketing, serving as the connective tissue between The Las Vegas Raiders HQ teams and on-the-ground execution
- partner with Revenue Planning & Analytics and Finance to drive margin discipline and cost optimization
- monitor and report on KPIs, identify trends, and proactively adjust strategy to improve performance
- drive on-site spends through upselling, F&B, retail, and add-on programming
- partner with Marketing, Brand, and Creative teams to drive innovation, generate sales, and enhance product offering
- support ROI and revenue tracking across all direct marketing channels
- collaborate on competitive marketing strategy and build effective marketing funnel enabling repeatable, predictable revenue growth
- communicate, strategize, and influence cross-functionally while prioritizing growth opportunities
- lead, inspire, manage, and mentor direct reports to maximize potential and professional growth
- manage the day-to-day operations to ensure effectiveness, efficiency, and scalability
- regularly examine guest experience conditions to identify improvement opportunities
- ensure compliance with federal, state, and local laws
- ensure compliance with health and safety laws and standards
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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