Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Transportation reimbursement
Job Description
Our client is a leading hospitality firm based in the heart of Napa Valley, a renowned region celebrated worldwide for its exquisite wineries and vibrant wine culture. This organization has built a strong reputation for delivering unparalleled guest services and memorable experiences in the luxury hospitality sector. Specializing in wine tourism, events, and premium guest engagement, the company prides itself on a commitment to excellence and authentic Napa Valley hospitality. With a passion for both wine and service excellence, this firm seeks to enhance its guest offerings by employing dedicated professionals who share its values and commitment to superior customer experience.
We are currently seeking a full-time Winery Concierge to join this prestigious hospitality firm. This role is critical in ensuring that guests receive a personalized, welcoming, and educated introduction to the winery's unique offerings. The Winery Concierge will be responsible for greeting and welcoming guests warmly, managing reservations efficiently, facilitating wine tastings that highlight the distinctive attributes of the winery’s portfolio, and supporting event logistics to ensure seamless operations during special occasions hosted at the winery. This position requires a dynamic individual who possesses strong interpersonal skills, the ability to anticipate guest needs, and a keen willingness to learn about wines and the winemaking process. Flexibility in scheduling is essential, as the role demands availability during evenings and weekends to accommodate peak visitation and special events. The offered pay rate ranges from $24.00 to $26.00 per hour, commensurate with experience and qualifications.
In this capacity, the Winery Concierge will serve as a key brand ambassador, embodying the hospitality firm’s core values and commitment to enhancing guest relationships. The role requires meticulous attention to detail, excellent communication skills, and a proactive approach to guest engagement. By delivering thoughtful and informed service, the Concierge will contribute to the winery’s reputation as a premier destination, fostering customer loyalty and driving positive word-of-mouth referrals. This opportunity offers not only competitive compensation but also an enriching experience within the vibrant wine industry and a chance to grow professionally in the field of luxury hospitality and wine education.
We are currently seeking a full-time Winery Concierge to join this prestigious hospitality firm. This role is critical in ensuring that guests receive a personalized, welcoming, and educated introduction to the winery's unique offerings. The Winery Concierge will be responsible for greeting and welcoming guests warmly, managing reservations efficiently, facilitating wine tastings that highlight the distinctive attributes of the winery’s portfolio, and supporting event logistics to ensure seamless operations during special occasions hosted at the winery. This position requires a dynamic individual who possesses strong interpersonal skills, the ability to anticipate guest needs, and a keen willingness to learn about wines and the winemaking process. Flexibility in scheduling is essential, as the role demands availability during evenings and weekends to accommodate peak visitation and special events. The offered pay rate ranges from $24.00 to $26.00 per hour, commensurate with experience and qualifications.
In this capacity, the Winery Concierge will serve as a key brand ambassador, embodying the hospitality firm’s core values and commitment to enhancing guest relationships. The role requires meticulous attention to detail, excellent communication skills, and a proactive approach to guest engagement. By delivering thoughtful and informed service, the Concierge will contribute to the winery’s reputation as a premier destination, fostering customer loyalty and driving positive word-of-mouth referrals. This opportunity offers not only competitive compensation but also an enriching experience within the vibrant wine industry and a chance to grow professionally in the field of luxury hospitality and wine education.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to work flexible hours including evenings and weekends
- excellent communication skills
- basic knowledge of wine or strong willingness to learn
- ability to stand for extended periods
- friendly and professional demeanor
Job Qualifications
- Strong customer service skills
- excellent communication and interpersonal abilities
- basic knowledge of wines or willingness to learn
- ability to manage multiple tasks simultaneously
- experience in hospitality or customer-facing roles preferred
- flexibility to work evenings and weekends
- positive attitude and team-oriented mindset
Job Duties
- Welcome guests warmly and provide personalized service
- manage reservations efficiently and maintain guest information
- facilitate wine tastings and educate guests on wine varieties and characteristics
- assist with event logistics including setup and coordination
- respond promptly to guest inquiries and resolve issues
- maintain cleanliness and organization of tasting areas
- collaborate with team members to ensure seamless guest experiences
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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