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Luxury Vacation Club Concierge (JW Marriott Grande Lakes)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Hotel and resort discounts
401(k) discretionary company match
Uncapped Earning Potential
Positive work environment
growth and development opportunities

Job Description

Marriott Vacation Club, a prominent leader in the vacation ownership industry, is known for delivering exceptional vacation experiences across a portfolio of luxurious properties. As part of Marriott Vacations Worldwide, the company prides itself on offering unique vacation ownership options that combine the trusted Marriott brand with unparalleled hospitality. The organization is committed to delivering unparalleled service and value to its members and guests, which has helped solidify its position as a top choice for vacation ownership globally. Marriott Vacation Club focuses on continuous growth by leveraging innovative sales and marketing strategies, ensuring the company remains an industry frontrunner in creating memorable vacation experiences.

The JW Marriott Orlando Grande Lakes, a distinguished luxury resort, serves as a key location for Marriott Vacation Club's sales and marketing efforts. This resort is part of Marriott's luxury portfolio, renowned for its elegant accommodations, lush surroundings, and world-class amenities, catering to discerning travelers seeking an elevated vacation experience.

The role currently open at this esteemed location is crafted for motivated individuals who have experience in luxury concierge or sales. The company seeks driven candidates with outgoing personalities who thrive in interactive environments and possess a strong financial motivation to succeed. Employees in this role will engage with guests at the lobby desk locations, providing elevated customer service that reflects the brand’s prestigious standards. The primary responsibility includes promoting the Marriott Vacation Club Destinations Program, which offers guests access to a remarkable portfolio of vacation properties worldwide.

This position offers uncapped earning potential, making it ideal for highly motivated sales professionals. Compensation includes wages, monthly incentives, annual bonuses, and contests that reward top performers, providing significant opportunity for financial growth. In addition to competitive pay, the company offers various benefits including hotel and resort discounts, a discretionary 401(k) company match up to 6 percent, and a positive work environment that encourages growth and development.

The successful candidate will play a critical role in scheduling sales presentations and managing customer expectations with professionalism and tact. Ensuring guests meet eligibility requirements and are receptive to learning more about the offerings is vital to the role's success. Employees must exceed budgeted sales presentation and volume production goals while maintaining the highest level of service.

Marriott Vacations Worldwide, the parent company, is firmly committed to diversity and inclusion, fostering a workplace culture where every employee can thrive. This opportunity at JW Marriott Orlando Grande Lakes is perfect for those seeking a challenging, rewarding role aligned with the luxury hospitality framework. Candidates will gain invaluable experience in the vacation ownership industry while enjoying substantial career advancement opportunities and a supportive, dynamic work environment.

Job Requirements

  • Bold persuasion skills
  • computer skills
  • stand sit and walk for extended periods of time
  • flexible schedule including weekends and holidays
  • excellent phone communication skills and or interpersonal skills interacting with guests
  • service focused
  • detail oriented with process and follow-up
  • financially motivated
  • concierge and or sales experience preferred

Job Qualifications

  • Experience in luxury concierge or sales
  • strong interpersonal and communication skills
  • proven ability to persuade and influence
  • detail oriented with process and follow-up
  • ability to work flexible schedule including weekends and holidays
  • financially motivated
  • proficiency with computer skills

Job Duties

  • Engage with hotel guests at lobby desk locations and provide elevated customer service
  • schedule sales presentations and manage customer expectations
  • provide the highest level of service to exceed budgeted sales presentations and volume production goals
  • ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services

Job Criteria

Experience

Mid Level (3-7 years)


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