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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
wellness benefits
flexible scheduling
Job Description
BOLT FARM is crafting America's most iconic romantic luxury retreat brand, centered around immersion in nature, high-experience engagement, and emotional transformation. With over 3,300 five-star reviews, a loyal following exceeding one million, and prestigious features in outlets like Forbes, Travel + Leisure, and Netflix, BOLT FARM has established itself as a leader in creating unparalleled luxury experiences. The company is rapidly expanding from its high-performing flagship retreat into a national portfolio, poised to redefine luxury and wellness hospitality across the country. At BOLT FARM, the emphasis is on delivering a deeply memorable, distinct, and premium guest experience that fosters reconnection... Show More
Job Requirements
- 2+ years of experience in a guest-facing role within hospitality, spa, wellness, luxury retail, boutique fitness, or another high-touch service environment
- experience recommending, upselling, or selling products, services, memberships, upgrades, or add-ons in a customer-facing setting
- experience working in an environment with elevated service standards and premium guest expectations
- valid driver’s license, clean driving record, and comfort operating golf carts and/or guest transport vehicles
- ability to work onsite in Whitwell, Tennessee, including weekends, holidays, and peak-demand shifts
- ability to stand for extended periods and lift up to 25 lbs
Job Qualifications
- 2+ years of experience in a guest-facing role within hospitality, spa, wellness, luxury retail, boutique fitness, or another high-touch service environment
- experience recommending, upselling, or selling products, services, memberships, upgrades, or add-ons in a customer-facing setting
- experience working in an environment with elevated service standards and premium guest expectations
- valid driver’s license, clean driving record, and comfort operating golf carts and/or guest transport vehicles
- ability to work onsite in Whitwell, Tennessee, including weekends, holidays, and peak-demand shifts
- ability to stand for extended periods and lift up to 25 lbs
- experience in a spa, wellness, resort, or luxury hospitality setting
- experience with retail product sales or service-based sales goals
- experience using booking, POS, or guest management systems such as Trybe or similar tools
- experience supporting food and beverage presentation in a hospitality environment
- familiarity with guest recovery or service recovery in premium experience settings
Job Duties
- Welcome spa guests with warmth, polish, and confidence
- guide guests through arrival, transitions, post-treatment hospitality, and departure
- provide white-glove guest transport to and from spa appointments by golf cart or approved guest vehicle
- drive retail, upgrade, enhancement, and add-on sales through thoughtful recommendations
- support rebooking and return-visit conversations in a natural, experience-led way
- maintain treatment rooms, beverage stations, common areas, and guest amenities to brand standards
- partner closely with therapists, the Spa Coordinator, Guest Experience, Dreamweavers, and other onsite teams to keep the guest journey seamless
- execute celebration and personalization moments that make the experience feel intentional and memorable
- resolve guest concerns with empathy, urgency, and ownership
- support opening and closing responsibilities, including resets, restocking, cleanliness checks, and issue logging
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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