Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
career growth
set schedule
Diverse mission-minded team
lifestyle spending account
Continued education
Employee Discounts
Sales incentive programs
Mental wellness perks
Giving back and volunteer opportunities
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid Time Off
Parental leave
Disability insurance
Life insurance
Pre-tax commuter benefits
Job Description
Brilliant Earth is a pioneering company in the fine jewelry industry distinguished by its mission to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry marketplace. Known as one of the fastest-growing e-commerce jewelers globally, Brilliant Earth is dedicated to delivering exquisite jewelry without compromising on quality or conscience. The company has built a vibrant community centered around respect, collaboration, and encouragement, celebrated through regular team events, cross-departmental interactions, and a culture that values every individual's unique perspective. With an uncompromising commitment to inclusion and diversity, Brilliant Earth ensures a work environment free of harassment and discrimination, fostering equal employment opportunities to create a team reflective of broad societal representation.
The role of Luxury Sales Assistant Manager at Brilliant Earth's San Jose, CA showroom is a pivotal leadership position focused on building, guiding, and mentoring a team committed to excellence in customer experience and sales performance. This role is responsible for leading a team comprising Concierges, Customer Experience Assistants, and Jewelry Consultants, all dedicated to providing world-class, personalized service to each customer. The Assistant Manager plays a vital role in shaping a luxury showroom environment that meets high standards of customer service and visual merchandising, thereby enhancing customer satisfaction and promoting business growth.
In addition to overseeing daily operations and daily team functions, the Luxury Sales Assistant Manager actively participates in recruitment efforts, team scheduling, and performance management, ensuring targets and KPIs are met or exceeded. This full-time, in-person role requires working Sunday through Thursday and offers a competitive salary range of $65,000 to $70,000 annually, with opportunities for development within the company. Exceptional organizational skills, problem-solving capabilities, and a passion for elevating the customer experience are essential attributes for the candidate.
The position demands an individual who exemplifies leadership through partnership and positivity, encourages proactive efforts towards business goals, and fosters an inclusive and motivational atmosphere. They will be the first point of contact for escalated customer experience issues, liaising with other departments such as operations, merchandising, marketing, HR, and customer care to ensure an exceptional customer journey. Experience utilizing CRM software, strong communication skills, and a demonstrated ability to adapt in dynamic retail environments are critical for success in this role.
Together, the Luxury Sales Assistant Manager and their team create memorable customer experiences by guiding customers through luxurious, personalized jewelry selections, including bespoke designs and diamond options. These efforts not only contribute to achieving sales targets but also strengthen the company’s reputation as a leader in responsible fine jewelry. Brilliant Earth also offers an extensive benefits package, including career growth, wellness reimbursements, employee discounts, and paid time off, all underscoring its commitment to employee well-being and professional development.
The role of Luxury Sales Assistant Manager at Brilliant Earth's San Jose, CA showroom is a pivotal leadership position focused on building, guiding, and mentoring a team committed to excellence in customer experience and sales performance. This role is responsible for leading a team comprising Concierges, Customer Experience Assistants, and Jewelry Consultants, all dedicated to providing world-class, personalized service to each customer. The Assistant Manager plays a vital role in shaping a luxury showroom environment that meets high standards of customer service and visual merchandising, thereby enhancing customer satisfaction and promoting business growth.
In addition to overseeing daily operations and daily team functions, the Luxury Sales Assistant Manager actively participates in recruitment efforts, team scheduling, and performance management, ensuring targets and KPIs are met or exceeded. This full-time, in-person role requires working Sunday through Thursday and offers a competitive salary range of $65,000 to $70,000 annually, with opportunities for development within the company. Exceptional organizational skills, problem-solving capabilities, and a passion for elevating the customer experience are essential attributes for the candidate.
The position demands an individual who exemplifies leadership through partnership and positivity, encourages proactive efforts towards business goals, and fosters an inclusive and motivational atmosphere. They will be the first point of contact for escalated customer experience issues, liaising with other departments such as operations, merchandising, marketing, HR, and customer care to ensure an exceptional customer journey. Experience utilizing CRM software, strong communication skills, and a demonstrated ability to adapt in dynamic retail environments are critical for success in this role.
Together, the Luxury Sales Assistant Manager and their team create memorable customer experiences by guiding customers through luxurious, personalized jewelry selections, including bespoke designs and diamond options. These efforts not only contribute to achieving sales targets but also strengthen the company’s reputation as a leader in responsible fine jewelry. Brilliant Earth also offers an extensive benefits package, including career growth, wellness reimbursements, employee discounts, and paid time off, all underscoring its commitment to employee well-being and professional development.
Job Requirements
- Experience managing people in retail or direct-to-consumer sales
- Proven track record of recruiting and growing high-performing teams
- BA degree or equivalent preferred
- Passion for customer service
- Highly organized and detail-oriented
- Strong problem-solving skills
- Excellent written and verbal communication
- Ability to adapt quickly in a flexible environment
- Time management and accountability
- Experience with CRM software
- Ability to work collaboratively
- Commitment to workplace respect and inclusion
Job Qualifications
- Experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus
- Proven track record of recruiting and growing high-performing and accountable teams
- BA degree or equivalent preferred
- A true passion for helping people and creating positive customer service experiences
- Highly organized with focus on execution, problem-solving, and improving processes
- Motivated self-starter with high efficiency work style, while maintaining attention to detail
- Excellent written and verbal communication
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with the ability to work collaboratively to achieve business goals
- Robust CRM software experience
- Entrepreneurial spirit / self-starter
- Commitment to respect and inclusion in the workplace
- Interest in socially and environmentally responsible organizations and products
Job Duties
- Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers
- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service
- Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs
- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team
- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures
- Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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