Job Overview
Compensation
Salary
Range $30,000.00 - $40,000.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Job Description
The Ritz-Carlton Hotel Company is renowned globally for its excellence in luxury hospitality. Located in the vibrant city of Los Angeles, The Ritz-Carlton offers an unmatched experience defined by its Gold Standards of service, attention to detail, and commitment to guest satisfaction. As a part of the Marriott International portfolio, The Ritz-Carlton brand has set a high benchmark for luxury accommodations and impeccable customer service. The Los Angeles location is more than just a hotel; it is a symbol of elegance, sophistication, and personalized service, catering to discerning travelers, residence owners, and their guests.
This role is pivotal in sustaining The Ritz-Carlton’s esteemed reputation by delivering exceptional service specifically tailored to Residence owners and their guests. The individual will be responsible for managing requests promptly and efficiently, ensuring the safety and comfort of all guests, and providing insightful information about the property’s luxurious amenities as well as the surrounding local attractions. This position requires a steady commitment to the brand’s Gold Standards, providing a seamless and memorable experience that upholds the hotel’s prestigious legacy. The opportunity offers an engaging work environment at one of the most prestigious luxury hospitality brands, with the chance to contribute directly to guest satisfaction and operational excellence.
This role is pivotal in sustaining The Ritz-Carlton’s esteemed reputation by delivering exceptional service specifically tailored to Residence owners and their guests. The individual will be responsible for managing requests promptly and efficiently, ensuring the safety and comfort of all guests, and providing insightful information about the property’s luxurious amenities as well as the surrounding local attractions. This position requires a steady commitment to the brand’s Gold Standards, providing a seamless and memorable experience that upholds the hotel’s prestigious legacy. The opportunity offers an engaging work environment at one of the most prestigious luxury hospitality brands, with the chance to contribute directly to guest satisfaction and operational excellence.
Job Requirements
- high school diploma or equivalent
- at least one year of related experience
- excellent communication skills
- customer-focused mindset
- ability to work flexible hours
- professionalism and discretion
- basic knowledge of safety standards
Job Qualifications
- high school diploma or equivalent
- minimum of one year of related experience in hospitality or customer service
- strong communication and interpersonal skills
- ability to provide excellent customer service
- knowledge of local area and attractions is a plus
- ability to maintain professionalism in a luxury environment
Job Duties
- respond to requests from residence owners and guests
- maintain safety standards within the premises
- provide detailed information about hotel amenities and local attractions
- ensure exceptional service in line with the Ritz-Carlton gold standards
- assist with the coordination of guest services
- uphold the privacy and comfort of residence owners and their guests
- report any issues promptly to management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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