Luxury Hotel General Manager -- Lead New Orleans Flagship

New Orleans, LA, USA|Onsite

Job Overview

Compensation

Salary

Range $57,200.00 - $90,800.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Professional development opportunities

Relocation assistance

Job Description

Located in the heart of the vibrant and historic French Quarter of New Orleans, our prestigious luxury hotel stands as a beacon of elegance and unmatched hospitality. Known for its rich heritage, exquisite architecture, and commitment to providing unparalleled guest experiences, the hotel has become a favorite destination for travelers seeking the true essence of New Orleans charm and sophistication. Our establishment prides itself on delivering top-tier services, infusing cultural influences with modern luxury to create unforgettable stays for each guest. With a prime location surrounded by iconic landmarks, world-class dining, and vibrant nightlife, this hotel offers both visitors and staff an immersive experience in one of the most exciting destinations in the world.

We are currently seeking an experienced General Manager to join our leadership team and help steer the hotel towards continued success. This role is pivotal in maintaining the high standards the hotel is known for and involves leading a dedicated and passionate team to exceed guest expectations at every touchpoint. The General Manager will oversee all aspects of hotel operations including guest services, staffing, budgeting, and strategic planning. Exceptional leadership and communication skills are essential, as the role requires fostering a collaborative environment that motivates the team to deliver excellence consistently. Candidates should bring a minimum of three years of General Manager experience in an upscale hotel setting, showcasing their ability to drive operational efficiency while cultivating a culture of hospitality and service. This position offers a unique opportunity to influence the legacy and culture of a storied hotel, ensuring its reputation for outstanding service endures for years to come. The ideal candidate will not only be a skilled operational leader but also a visionary who understands the nuances of luxury hospitality and the significance of personalized guest experiences.

Job Requirements

bachelor’s degree in hospitality management or related field
minimum of three years experience as a general manager in an upscale hotel
excellent leadership and communication skills
strong financial acumen
ability to work flexible hours including weekends and holidays
proficiency in hotel management software
commitment to delivering outstanding guest service

Job Qualifications

minimum of three years of general manager experience in an upscale hotel
strong leadership and communication skills
proven ability to manage budgets and financial performance
excellent problem-solving and decision-making capabilities
knowledge of luxury hospitality standards and guest service excellence
ability to foster a positive and collaborative work environment

Job Duties

lead the hotel team and ensure exceptional guest experiences
oversee daily hotel operations including front desk, housekeeping, and food and beverage
manage budgets, financial performance, and reporting
develop and implement strategic plans to drive revenue and improve operational efficiency
maintain high standards of service, cleanliness, and safety
recruit, train, and mentor staff to build a cohesive team
handle guest feedback and resolve any issues promptly