Luxury Concierge - The Mansion at MGM Grand

MGM Resorts International is a premier global hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its dynamic portfolio of destination resorts, casinos, and entertainment venues, MGM Resorts is a leader in creating unforgettable experiences for guests from around the world. With a strong commitment to delivering world-class service and innovative hospitality, the company operates some of the most iconic properties on the Las Vegas Strip and beyond. MGM Resorts prides itself on fostering a vibrant workplace culture that encourages teamwork, inclusivity, and career growth. This makes it an attractive employer for individuals passionate about the hospitality and entertainment industries.

The Ultra-Luxury Concierge role at MGM Resorts is a prestigious position designed to elevate guest experiences to the highest standards of excellence. As an Ultra-Luxury Concierge, you will be entrusted with delivering personalized and exceptional service to VIP hotel, casino, and convention guests. This position requires a high level of professionalism, attention to detail, and a deep understanding of luxury hospitality standards, including Forbes 5-Star and AAA 5 Diamond criteria. The role involves managing complex guest requests, coordinating reservations, and serving as a vital liaison across multiple MGM departments to ensure seamless and memorable experiences for guests.

This full-time hourly position offers a starting wage of $22.50 per hour, reflecting the premium nature of the responsibilities and the high standards expected. The ideal candidate will be proactive in anticipating guest needs and skilled at navigating various reservation and communication systems. Knowing the local environment and being able to provide tailored recommendations on dining, entertainment, golf, spa services, nightlife, tours, and other popular Las Vegas attractions is essential in this role.

Working as an Ultra-Luxury Concierge at MGM Resorts means being part of a team committed to excellence, creating WOW moments that guests remember long after their stay. You’ll greet and assist VIP guests at every touchpoint, from arrival and check-in to ongoing communications during their visit. Your role will be central to coordinating special requests such as celebrations, room setups, and premium service arrangements, all while maintaining the highest level of guest satisfaction. This position offers a unique and rewarding career path for hospitality professionals eager to work in a fast-paced, dynamic, and luxurious environment, with opportunities for professional growth and learning within one of the world’s top resort companies.