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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
401k plan with company match
Training opportunities
Job Description
FirstService Residential is a leading property management company committed to delivering exceptional community living experiences through superior service and a resident-focused approach. Specializing in luxury residential property management, FirstService Residential prides itself on fostering safe, vibrant, and highly desirable communities. The company operates with a strong emphasis on professionalism, responsiveness, and innovative solutions tailored to meet the unique needs of each community it manages. With a nationwide presence, FirstService Residential is dedicated to enhancing the quality of life for residents by providing comprehensive on-site services and maintaining the highest standards of property care.
The Concierge role at FirstService Residential... Show More
The Concierge role at FirstService Residential... Show More
Job Requirements
- High school diploma or equivalency required
- degree in hospitality management or business administration strongly desired
- minimum of one year of high-end luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with ability to manage multiple competing priorities
- friendly, courteous, service-oriented demeanor
- ability to work independently with minimal supervision and maintain confidentiality
- team player with strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- typing speed of at least 30 words per minute
Job Qualifications
- High school diploma or equivalency
- degree in hospitality management or business administration strongly desired
- fluency in one or more foreign languages is a plus
- minimum of one year of high-end luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with ability to manage multiple competing priorities
- friendly, courteous, service-oriented demeanor
- ability to work independently with minimal supervision and maintain confidentiality
- team player with a strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- typing speed of at least 30 words per minute
Job Duties
- Demonstrates superior customer service at all times and a genuine desire to serve
- warmly greets and directs residents and guests arriving to or departing from the property
- maintains an active presence at the Front Desk
- monitors and announces visitors and controls access to the property
- reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
- handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages
- answers questions, makes recommendations, and makes arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- travel and meeting planning
- delivers dry cleaning
- coordinates housekeeping or other community-specific services such as dog walking
- possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area
- maintains familiarity of all community amenities and activities
- gives directions to amenities and events within the property
- adheres to all Front Desk procedures including completing Daily Activity Reports, incident reports, and responding to emergency situations
- adheres to company standards for resident and guest services
- undertakes administrative tasks related to the Front Desk and back-of-house operations as requested
- ensures resident and guest concerns are resolved professionally and timely
- reports to General Manager and/or Lead Concierge on resident or guest dissatisfaction
- maintains professional demeanor and polished appearance at all times
- assists in the training of concierge staff
- follows safety procedures and maintains a safe work environment
- performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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