Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
401k plan with company match
Training opportunities
Job Description
FirstService Residential is a leading property management company committed to delivering exceptional community living experiences through superior service and a resident-focused approach. Specializing in luxury residential property management, FirstService Residential prides itself on fostering safe, vibrant, and highly desirable communities. The company operates with a strong emphasis on professionalism, responsiveness, and innovative solutions tailored to meet the unique needs of each community it manages. With a nationwide presence, FirstService Residential is dedicated to enhancing the quality of life for residents by providing comprehensive on-site services and maintaining the highest standards of property care.
The Concierge role at FirstService Residential is essential in creating a welcoming and seamless experience for residents within high-end luxury residential settings. This position is best suited for individuals passionate about people and committed to delivering impeccable customer service under fast-paced and demanding conditions. The concierge acts as a gateway, interacting daily with residents and their guests from diverse backgrounds, requiring not only excellent communication skills but also an unflappable and friendly demeanor.
A FirstService Concierge ensures that every resident’s needs are met promptly and professionally, contributing to a memorable 5-star community-living experience. The role demands a thorough knowledge of local attractions, entertainment, dining options, and special services to provide informed recommendations and solutions. Tasks commonly include making reservations for restaurants, spas, and events, arranging transportation, offering directions, and coordinating community-specific services such as housekeeping or pet care. The concierge serves as a critical liaison between residents and local businesses, cultivating relationships that enrich the resident experience.
In addition to resident interaction, the position requires vigilance and responsibility in monitoring property access and safety through control cameras and visitor management. Administrative duties such as processing mail, completing daily activity reports, and responding to emergencies are integral to maintaining smooth front desk operations. The concierge is expected to uphold company standards for service quality, contribute to training new staff, and consistently present a professional appearance.
This full-time, non-exempt position offers an hourly wage range of $22 to $25, reflecting the expertise and dedication required. Employees benefit from a comprehensive benefits package including medical, dental, and vision insurance, paid holidays, time off benefits, and a 401k plan with company match options. Occasionally, training-related travel may be necessary. FirstService Residential also provides an equitable hiring process supported by an Automated Employment Decision Tool (AEDT), ensuring objective candidate evaluations based on relevant skills and qualifications.
Overall, the Concierge at FirstService Residential is an ambassador of premium residential living, representing the company through exceptional service, professionalism, and a warm, attentive presence. This role is ideal for individuals who thrive in dynamic environments and genuinely enjoy enhancing the day-to-day living experiences of luxury community residents.
The Concierge role at FirstService Residential is essential in creating a welcoming and seamless experience for residents within high-end luxury residential settings. This position is best suited for individuals passionate about people and committed to delivering impeccable customer service under fast-paced and demanding conditions. The concierge acts as a gateway, interacting daily with residents and their guests from diverse backgrounds, requiring not only excellent communication skills but also an unflappable and friendly demeanor.
A FirstService Concierge ensures that every resident’s needs are met promptly and professionally, contributing to a memorable 5-star community-living experience. The role demands a thorough knowledge of local attractions, entertainment, dining options, and special services to provide informed recommendations and solutions. Tasks commonly include making reservations for restaurants, spas, and events, arranging transportation, offering directions, and coordinating community-specific services such as housekeeping or pet care. The concierge serves as a critical liaison between residents and local businesses, cultivating relationships that enrich the resident experience.
In addition to resident interaction, the position requires vigilance and responsibility in monitoring property access and safety through control cameras and visitor management. Administrative duties such as processing mail, completing daily activity reports, and responding to emergencies are integral to maintaining smooth front desk operations. The concierge is expected to uphold company standards for service quality, contribute to training new staff, and consistently present a professional appearance.
This full-time, non-exempt position offers an hourly wage range of $22 to $25, reflecting the expertise and dedication required. Employees benefit from a comprehensive benefits package including medical, dental, and vision insurance, paid holidays, time off benefits, and a 401k plan with company match options. Occasionally, training-related travel may be necessary. FirstService Residential also provides an equitable hiring process supported by an Automated Employment Decision Tool (AEDT), ensuring objective candidate evaluations based on relevant skills and qualifications.
Overall, the Concierge at FirstService Residential is an ambassador of premium residential living, representing the company through exceptional service, professionalism, and a warm, attentive presence. This role is ideal for individuals who thrive in dynamic environments and genuinely enjoy enhancing the day-to-day living experiences of luxury community residents.
Job Requirements
- High school diploma or equivalency required
- degree in hospitality management or business administration strongly desired
- minimum of one year of high-end luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with ability to manage multiple competing priorities
- friendly, courteous, service-oriented demeanor
- ability to work independently with minimal supervision and maintain confidentiality
- team player with strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- typing speed of at least 30 words per minute
Job Qualifications
- High school diploma or equivalency
- degree in hospitality management or business administration strongly desired
- fluency in one or more foreign languages is a plus
- minimum of one year of high-end luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with ability to manage multiple competing priorities
- friendly, courteous, service-oriented demeanor
- ability to work independently with minimal supervision and maintain confidentiality
- team player with a strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- typing speed of at least 30 words per minute
Job Duties
- Demonstrates superior customer service at all times and a genuine desire to serve
- warmly greets and directs residents and guests arriving to or departing from the property
- maintains an active presence at the Front Desk
- monitors and announces visitors and controls access to the property
- reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
- handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages
- answers questions, makes recommendations, and makes arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- travel and meeting planning
- delivers dry cleaning
- coordinates housekeeping or other community-specific services such as dog walking
- possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area
- maintains familiarity of all community amenities and activities
- gives directions to amenities and events within the property
- adheres to all Front Desk procedures including completing Daily Activity Reports, incident reports, and responding to emergency situations
- adheres to company standards for resident and guest services
- undertakes administrative tasks related to the Front Desk and back-of-house operations as requested
- ensures resident and guest concerns are resolved professionally and timely
- reports to General Manager and/or Lead Concierge on resident or guest dissatisfaction
- maintains professional demeanor and polished appearance at all times
- assists in the training of concierge staff
- follows safety procedures and maintains a safe work environment
- performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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