Luxury Concierge

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $17.16 - $18.74

Work Schedule

Weekend Shifts

Split Shifts

Benefits

Quarterly bonus

Job Description

Our establishment is a vibrant residential community dedicated to providing exceptional living experiences to both current residents and prospective clients. As a multifamily housing provider, we pride ourselves on creating welcoming environments where residents feel valued and supported throughout their lease term. We understand that the cornerstone of a thriving community lies in excellent customer service and attentive engagement with every individual who interacts with our property. To uphold these standards, we seek motivated individuals who are passionate about hospitality and community building to join our team. We foster an inclusive work atmosphere and are proud to be an equal... Show More

Job Requirements

Weekend availability is a must
availability to work a flexible schedule any day of the week
ability to resolve minor problems while maintaining a friendly and professional manner
effective communication skills
team-oriented attitude
all locations are drug-free
pre-employment drug tests and background checks are required

Job Qualifications

Good common sense when assisting residents and their guests
availability to work a flexible schedule any day of the week
ability to resolve minor problems while maintaining a friendly and professional manner
effective communication skills
team-oriented attitude

Job Duties

Greet residents and guests courteously as they enter the building
provide recommendations to residents on community attractions and local amenities when requested
distribute brochures, floor plans, and other collateral to clients
complete guest cards, give mini tours, and act on leasing behalf during off-hours
retrieve packages for residents
provide refreshments to residents and guests
maintain the Concierge Binder and ensure the front lobby is stocked with magazines, collateral, maps, transportation schedules, and menus
use the internet to provide detailed information to residents and guests
keep the front desk, lobby area, and applicable storage closets clean and orderly
prepare incident reports and related documentation
adhere to established fair-housing policies
communicate with co-workers, management, residents, vendors, and external contacts in a courteous and professional manner
maintain confidentiality regarding co-workers, management, owners, past and current residents, vendors, and all external contacts

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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