Luxury Brand Specialist (Authentication & Customer Service) -Japanese Bilingual

Our Client is a pioneering Japanese luxury resale startup that is making significant strides in the fashion and luxury industry by opening a new store in the bustling and trend-setting city of West Hollywood, California. This expansion, scheduled for October, marks a dynamic phase for the company as it seeks passionate and dedicated team members to join from the early stages and grow in tandem with the business. The company specializes in the resale of luxury items, combining a unique blend of traditional Japanese aesthetic values with contemporary Western fashion trends to cater to a diverse, upscale clientele who appreciates authenticity, exclusivity, and quality.

This startup is characterized by its innovative approach to luxury resale, focusing not only on providing an exceptional shopping experience but also on educating its staff to maintain the highest standards in authenticity and brand knowledge. As a company committed to excellence, it invests significantly in its human resources, ensuring continuous professional development and fostering a culture of learning and growth.

The Luxury Brand Specialist (Authentication & Sales) position is a full-time role based at the new West Hollywood location. This role offers a competitive starting salary of $4,000 per month with additional bonus opportunities. Salary progression is clearly defined: after five months, employees can expect a raise to $4,200 per month; post-certification, salaries range between $4,500 and $5,000, reflecting the value and expertise the individual brings after extensive training.

The role involves authenticating luxury brand items through a thorough inspection process, including condition and authenticity checks, evaluating product value and pricing accurately, purchasing and sourcing inventory strategically to meet market demand, supporting in-store sales and providing exceptional customer service, and assisting with daily operations such as inventory management, product display, and coordination. This multifaceted position is ideal for individuals passionate about luxury fashion, eager to develop tangible skills in authentication and sales, and willing to contribute actively to a growing startup environment.

A significant component of the onboarding process is a comprehensive three-month training program held in Malaysia from July to September. This program covers detailed weekly training sessions on luxury brand knowledge, authentication techniques focusing on materials, texture, scent, and other distinguishing characteristics, pricing models, product valuation, and practical hands-on experience. This intensive training is designed to equip the Luxury Brand Specialist with the expertise necessary to excel in their role and uphold the company's high standards.

In summary, this position provides a unique opportunity to enter the luxury resale market with a forward-thinking company that values growth, learning, and quality. It is particularly suited for individuals who are detail-oriented, organized, and have a strong interest in luxury brands and fashion. The combination of formal training, competitive compensation, and the chance to be part of an exciting startup environment makes this a compelling career opportunity.