LTSS Service Coordinator - RN Clinician

Elevance Health is a prominent and innovative health company committed to improving lives and communities by making healthcare simpler and more accessible. As a Fortune 25 company with a longstanding history and deep expertise in the healthcare industry, Elevance Health fosters a culture of growth, inclusiveness, and impact. The company is dedicated to advancing its strategic goals while promoting personal and professional development for its associates through core values and behaviors that power both business success and shared achievements for members, communities, and employees alike. Elevance Health offers a competitive total rewards package including merit-based increases, paid holidays, paid time off, medical, dental, vision coverage, disability benefits, 401(k) plans with matching, stock purchase plans, life insurance, wellness programs, and financial education resources.

The LTSS Service Coordinator - RN Clinician role is a key field-based position within Elevance Health, primarily focused on providing comprehensive case management services to members residing in specific counties in Texas, including Lubbock, Hale, Wilbarger, Potter, Randall, and Wichita counties. This role involves traveling up to an hour daily to client sites or designated locations, ensuring direct engagement and responsiveness to member needs. The position supports a hybrid workforce strategy, requiring occasional office attendance for meetings or training but largely operating in the field for a more hands-on approach. Candidates are expected to live within a reasonable commuting distance or obtain accommodations as required by law.

The RN Clinician serves as the central clinical authority for managing members' cases within their licensure scope, overseeing the work of non-RN clinicians and coordinating care plans that holistically address members' physical, behavioral, and social service needs, including long-term services and supports. This role requires conducting detailed face-to-face clinical assessments, developing individualized care plans with measurable short and long-term goals, and adapting these plans in collaboration with the member and care team. The focus is on optimizing health outcomes and ensuring cost-effective utilization of benefits while identifying members at high risk for complications to intervene appropriately.

The RN Clinician also navigates complex healthcare ecosystems by facilitating authorizations and referrals to necessary services within or outside contracted benefits and collaborating closely with medical directors, physician advisors, and interdisciplinary teams. This role includes problem-solving service delivery or claims issues and supervising licensed professionals such as LPNs, social workers, and others, guiding their contributions to member care and monitoring their performance. A flexible, collaborative mindset and advanced clinical judgment are essential to succeed in this dynamic role.

Elevance Health places a high priority on the health and wellbeing of its workforce and communities, requiring vaccination for certain member-facing roles and adhering strictly to federal, state, and local laws. As an Equal Employment Opportunity employer, the company values diversity and inclusivity, providing reasonable accommodations to qualified applicants throughout the hiring process. The LTSS Service Coordinator position offers a unique opportunity to contribute meaningfully to member health outcomes while working within a supportive, mission-driven organization that values innovation, integrity, and impact.