LTSS Service Coordinator - Case Manager (Region B: Citrus/Duval/Hernando/Lake)

Elevance Health is a prominent health company dedicated to improving lives and communities by making healthcare simpler and more accessible. As a Fortune 25 company with deep roots in the healthcare industry, Elevance Health is committed to advancing care quality and supporting members through innovative and comprehensive health solutions. The company fosters a culture centered on its core values and behaviors, which empower the organization to achieve strategic objectives, support business outcomes, and promote shared success for consumers, associates, communities, and the business as a whole. Elevance Health offers a collaborative and growth-oriented working environment, encouraging personal and professional development among its associates. It provides market-competitive total rewards, including merit increases, paid holidays, paid time off, incentive bonus programs, medical, dental, vision, disability, 401(k) plans, life insurance, wellness programs, and financial education resources. The company operates with a hybrid workforce strategy, requiring associates to work onsite at least once per week unless primarily virtual positions are designated. Elevance Health also prioritizes health and safety by requiring vaccination for certain roles and adheres strictly to all applicable federal, state, and local laws promoting equal employment opportunity and accommodation for applicants.

The LTSS (Long-Term Services and Supports) Service Coordinator role at Elevance Health is a field-based position primarily focused on delivering personalized service coordination to individuals enrolled in specialized programs. This position is open to candidates residing in certain Florida counties within Region B and involves frequent travel to client sites or designated locations to ensure direct engagement and responsive support. The role requires the coordinator to conduct comprehensive assessments, facilitate Person Centered Planning processes, and collaborate with members, their support networks, and healthcare professionals to develop and maintain integrated care plans that address physical health, behavioral health, and LTSS needs. The coordinator acts as a key resource for managing both clinical and non-clinical needs of members, providing impactful care coordination, and ensuring compliance with state and federal requirements.

Key responsibilities include conducting face-to-face evaluations using motivational interviewing techniques, identifying members with clinical needs, coordinating with healthcare teams, overseeing utilization of LTSS resources, documenting service and support goals, mentoring new staff, submitting authorization requests, managing critical incident reporting, and participating in audits and appeals. This position offers a $1500 sign-on bonus and follows a Monday through Friday, 8 am to 5 pm EST schedule. It is ideal for bilingual candidates fluent in Spanish and English, who bring experience in social work, case management, or healthcare-related fields and a passion for supporting individuals with complex needs. This role not only impacts members' health and wellbeing but also contributes to Elevance Health's mission of driving positive community health outcomes through compassionate, coordinated care.