LTE Full-Time Receptionist

Madison, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Benefits

flexible scheduling

Potential for continued permanent employment

Positive and inclusive work environment

Opportunity for professional growth and development

Supporting a meaningful mission to help animals

Collaborative team atmosphere

Employee Assistance Programs

Job Description

Dane County Humane Society (DCHS) is a committed non-profit organization dedicated to helping people help animals through compassionate care, education, and community involvement. Established with the mission to enhance the lives of companion animals, DCHS provides a comprehensive range of services including animal adoption, veterinary care, community outreach, and education regarding responsible pet ownership. The organization values diversity, inclusion, and the importance of creating a welcoming environment for both the public and its team members. DCHS prides itself on providing excellent customer service and ensuring that every interaction with the public is handled with compassion and professionalism. As a respected... Show More

Job Requirements

High school or equivalent education
Must be 18 years of age
Computer and technology proficiency required
Team oriented with excellent public relations, communications skills, and organizational skills
Ability to multi-task and work under pressure
Ability to stay on track with limited supervision
Critical evaluation and observation skills

Job Qualifications

High school or equivalent education
Customer service background preferred
Must be 18 years of age
Computer and technology proficiency required
Fluency in Spanish highly desirable
Team oriented with excellent public relations, communications skills, and organizational skills
Ability to multi-task and work under pressure
Ability to stay on track with limited supervision
Critical evaluation and observation skills

Job Duties

Answer all phone calls, messages, and emails promptly and professionally
Take down messages and/or transfer calls to the appropriate parties
Review procedures and policies with the public in a positive, compassionate, and honest manner
Communicate effectively and completely on all paperwork and all electronic documentation with proper dates and initials or signatures
Communicate and work with other departments to manage daily tasks and problem-solve
Complete other calls as requested, such as following up on Lost/Found reports or calling vet clinics to obtain animal medical history
Use electronic data management systems to locate and interpret animal medical and behavioral information
Enter person and animal info, create memos, schedule appointments, and upload files
Record all pertinent information regarding interactions with people and animals
Take down and file reports for missing or found animals
Maintain a clean, organized workspace and welcoming environment
Perform daily opening and closing duties including deep cleaning of soiled areas
Proper organization and filing of documents and paperwork
Comply with all DCHS policies, procedures, and protocols
Become familiar with shelter operations, especially front office and adoption center
Perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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