Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Employee assistance program
Job Description
Resorts World Las Vegas is a premier luxury resort and entertainment complex located in the heart of the Las Vegas Strip, renowned for its world-class amenities, exceptional guest services, and vibrant atmosphere. As a cutting-edge destination, Resorts World combines luxury accommodations, fine dining, innovative entertainment, and a dynamic nightlife scene. The establishment prides itself on creating memorable experiences for millions of visitors annually by blending modern design with outstanding customer service. This commitment to excellence has positioned Resorts World Las Vegas as one of the top resorts in the region, attracting guests from around the globe.
The Lounge Server role at Resorts World Las Vegas is integral to maintaining the resort's high standard of guest service within its elegant lounge setting. This position focuses on delivering warm, professional, and responsive service to guests, emphasizing a sophisticated guest experience. The Lounge Server is responsible for taking and serving beverage orders, including alcoholic options, ensuring accuracy and timely delivery. In addition to service, the Lounge Server handles all financial transactions with precision and plays an active role in promoting the venue during shifts by using suggestive selling techniques such as recommending daily beverage specials and signature cocktails.
This role demands a polished appearance, excellent communication skills, and an ability to engage with guests from diverse cultural backgrounds positively. The Lounge Server works closely with bartenders and kitchen team members to ensure seamless service, demonstrating strong teamwork and operational knowledge. Physical duties include carrying trays and pushing carts loaded with glassware and other items, requiring physical stamina and coordination. The server is also expected to uphold the Resorts World core values, maintain cleanliness in assigned areas, and obtain necessary position-specific licenses. Moreover, the Lounge Server uses personal devices for job-related tasks, ensuring efficient communication and adherence to company policies.
Employment type for this position is typically full-time or part-time as needed, with opportunities to work varied shifts including nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. While salary specifics are not mentioned explicitly, compensation usually aligns with industry standards for luxury resort establishments and often includes benefits such as health and dental insurance, paid time off, and employee discounts.
Overall, the Lounge Server at Resorts World Las Vegas is much more than a traditional server role; it is a position that requires dedication to guest satisfaction, operational excellence, and promoting the resort's prestigious brand. The successful candidate will embody the resort's core philosophy that every team member is an ambassador responsible for safety, security, cleanliness, and outstanding guest experiences, contributing to Resorts World’s reputation as a premier destination on the Las Vegas Strip.
The Lounge Server role at Resorts World Las Vegas is integral to maintaining the resort's high standard of guest service within its elegant lounge setting. This position focuses on delivering warm, professional, and responsive service to guests, emphasizing a sophisticated guest experience. The Lounge Server is responsible for taking and serving beverage orders, including alcoholic options, ensuring accuracy and timely delivery. In addition to service, the Lounge Server handles all financial transactions with precision and plays an active role in promoting the venue during shifts by using suggestive selling techniques such as recommending daily beverage specials and signature cocktails.
This role demands a polished appearance, excellent communication skills, and an ability to engage with guests from diverse cultural backgrounds positively. The Lounge Server works closely with bartenders and kitchen team members to ensure seamless service, demonstrating strong teamwork and operational knowledge. Physical duties include carrying trays and pushing carts loaded with glassware and other items, requiring physical stamina and coordination. The server is also expected to uphold the Resorts World core values, maintain cleanliness in assigned areas, and obtain necessary position-specific licenses. Moreover, the Lounge Server uses personal devices for job-related tasks, ensuring efficient communication and adherence to company policies.
Employment type for this position is typically full-time or part-time as needed, with opportunities to work varied shifts including nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. While salary specifics are not mentioned explicitly, compensation usually aligns with industry standards for luxury resort establishments and often includes benefits such as health and dental insurance, paid time off, and employee discounts.
Overall, the Lounge Server at Resorts World Las Vegas is much more than a traditional server role; it is a position that requires dedication to guest satisfaction, operational excellence, and promoting the resort's prestigious brand. The successful candidate will embody the resort's core philosophy that every team member is an ambassador responsible for safety, security, cleanliness, and outstanding guest experiences, contributing to Resorts World’s reputation as a premier destination on the Las Vegas Strip.
Job Requirements
- High school diploma
- At least six months of previous customer service experience in a similar or related field
- At least six months of previous cash handling experience
- At least 21 years of age
- Proof of eligibility to work in the United States
- Position required licenses
Job Qualifications
- Proficient bottle service knowledge (wine, champagne and high-end spirits)
- Working knowledge of Forbes standards and POS systems
- Ability to work varied shifts, including nights, weekends and holidays
- Ability to effectively communicate in English
- Polished appearance and demeanor
- Excellent customer service skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- Previous experience in a cocktail or lounge server position in a similar or related field preferred
- Previous modeling experience preferred
- Previous experience in a large, luxury resort setting preferred
Job Duties
- Greet and welcome all guests in a professional manner
- Maintain dialogue with all cultures while upholding a warm, positive and friendly persona
- Obtain beverage orders from guests and enter orders in point of sales system
- Deliver food and beverages, including alcoholic options to guests
- Ensure that all orders are accurate and delivered to each table in a timely manner
- Collaborate with bartenders and kitchen team members to ensure accuracy of order
- Maintain knowledge of house drinks and menu items
- Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management
- Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages)
- Ensure assigned areas are always clean and clutter-free
- Ensure all Resorts World core values and property and department standards are implemented and applied
- Obtain and maintain position-specific licensing
- Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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