Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Resorts World Las Vegas is a premier luxury resort and casino destination located on the Las Vegas Strip. Known for its commitment to exceptional guest experiences and world-class service, Resorts World embodies the vibrancy and glamour of Las Vegas while maintaining impeccable standards across all aspects of guest interaction and venue management. As a large-scale hospitality enterprise, Resorts World Las Vegas offers a variety of entertainment, dining, and lodging options and prides itself on fostering a workplace culture where every team member is empowered to act as an ambassador for the brand. The property places a strong emphasis on safety, security, cleanliness, environmental service, and overall guest satisfaction, ensuring every visitor enjoys a memorable, seamless experience from arrival to departure.
The role of Lounge Server at Resorts World Las Vegas is vital in delivering an elegant, warm, and responsive service in the resort’s lounge areas. This position is responsible for providing an exceptional and personalized guest experience by efficiently taking and serving beverage orders, including alcoholic drinks like fine wines, champagnes, cocktails, and high-end spirits. A Lounge Server maintains a professional and polite demeanor while engaging with guests of diverse backgrounds, ensuring a welcoming atmosphere that encourages repeat business and positive reviews.
In addition to proficiently operating point of sale (POS) systems for order entry and handling financial transactions with accuracy, the Lounge Server collaborates closely with bartenders and kitchen staff to ensure that all orders are fulfilled correctly and within expected time frames. The role also requires maintaining extensive knowledge of menu items and house drinks to effectively suggest daily specials and pairings. Physical stamina is important, as the server must carry trays and carts of glassware and various items, frequently lifting weights up to approximately 30 pounds.
Working as a Lounge Server at Resorts World Las Vegas entails adherence to the company’s core values and property standards, which prioritize guest safety, security, environmental upkeep, and superior customer service. The server may use personal electronic devices for operational tasks and to stay informed of company policies and updates. Flexibility is also essential, as this position requires working varied shifts that may include nights, weekends, and holidays. This job demands a high level of professionalism, polished appearance, and excellent interpersonal skills. Candidates are typically required to be at least 21 years old, possess a high school diploma, and have prior customer service experience, preferably including handling cash and working in high-end hospitality settings or luxury resorts.
Overall, the Lounge Server position at Resorts World Las Vegas offers an exciting opportunity for individuals passionate about the hospitality industry to grow their careers in a dynamic and prestigious environment. With a focus on delivering exceptional service and contributing positively to the guest experience, Lounge Servers play an integral role in upholding the esteemed reputation of Resorts World as a top-tier resort destination in Las Vegas.
The role of Lounge Server at Resorts World Las Vegas is vital in delivering an elegant, warm, and responsive service in the resort’s lounge areas. This position is responsible for providing an exceptional and personalized guest experience by efficiently taking and serving beverage orders, including alcoholic drinks like fine wines, champagnes, cocktails, and high-end spirits. A Lounge Server maintains a professional and polite demeanor while engaging with guests of diverse backgrounds, ensuring a welcoming atmosphere that encourages repeat business and positive reviews.
In addition to proficiently operating point of sale (POS) systems for order entry and handling financial transactions with accuracy, the Lounge Server collaborates closely with bartenders and kitchen staff to ensure that all orders are fulfilled correctly and within expected time frames. The role also requires maintaining extensive knowledge of menu items and house drinks to effectively suggest daily specials and pairings. Physical stamina is important, as the server must carry trays and carts of glassware and various items, frequently lifting weights up to approximately 30 pounds.
Working as a Lounge Server at Resorts World Las Vegas entails adherence to the company’s core values and property standards, which prioritize guest safety, security, environmental upkeep, and superior customer service. The server may use personal electronic devices for operational tasks and to stay informed of company policies and updates. Flexibility is also essential, as this position requires working varied shifts that may include nights, weekends, and holidays. This job demands a high level of professionalism, polished appearance, and excellent interpersonal skills. Candidates are typically required to be at least 21 years old, possess a high school diploma, and have prior customer service experience, preferably including handling cash and working in high-end hospitality settings or luxury resorts.
Overall, the Lounge Server position at Resorts World Las Vegas offers an exciting opportunity for individuals passionate about the hospitality industry to grow their careers in a dynamic and prestigious environment. With a focus on delivering exceptional service and contributing positively to the guest experience, Lounge Servers play an integral role in upholding the esteemed reputation of Resorts World as a top-tier resort destination in Las Vegas.
Job Requirements
- high school diploma
- at least six months of previous customer service experience in a similar or related field
- at least six months of previous cash handling experience
- at least 21 years of age
- proof of eligibility to work in the united states
- position required licenses
Job Qualifications
- proficient bottle service knowledge (wine, champagne and high-end spirits)
- working knowledge of Forbes standards and POS systems
- ability to work varied shifts, including nights, weekends and holidays
- ability to effectively communicate in english
- polished appearance and demeanor
- excellent customer service skills
- ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- previous experience in a cocktail or lounge server position in a similar or related field (preferred)
- previous modeling experience (preferred)
- previous experience in a large, luxury resort setting (preferred)
Job Duties
- greet and welcome all guests in a professional manner
- maintain dialogue with all cultures while upholding a warm, positive and friendly persona
- obtain beverage orders from guests and enter orders in point of sales system
- deliver food and beverages, including alcoholic options to guests
- ensure that all orders are accurate and delivered to each table in a timely manner
- collaborate with bartenders and kitchen team members to ensure accuracy of order
- maintain knowledge of house drinks and menu items
- carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management
- offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages)
- ensure assigned areas are always clean and clutter-free
- ensure all Resorts World core values and property and department standards are implemented and applied
- obtain and maintain position-specific licensing
- use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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