Lounge Server Assistant

Sunnyvale, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.96 - $23.29

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Career development opportunities

Job Description

Rosewood Sand Hill is a distinguished luxury hotel located in Menlo Park, California, offering an exquisite hospitality experience on 16 acres of pristine property in the heart of Silicon Valley. Established in 2009, this five-star rated hotel combines historic California ranch-style architecture with lush fragrant gardens and breathtaking views of the Santa Cruz Mountains. It provides a serene retreat ideal for Bay Area executives, entrepreneurs, local residents, and visitors seeking both relaxation and exceptional service. The property boasts 121 beautifully appointed guest rooms designed to deliver comfort and refinement, complemented by world-class amenities catering to every guest's need.

At Rosewood Sand Hill, guests can unwind at Sense, A Rosewood Spa®, or savor the freshest local ingredients at the acclaimed Madera Restaurant. The venue offers a multifaceted experience, whether you desire a tranquil escape or an inviting place to dine and socialize. Known for its dedication to luxury and impeccable service standards, Rosewood Sand Hill ensures every aspect of a guest's stay is memorable and personalized.

The role of Server Assistant at Rosewood Sand Hill is a pivotal position within the Food & Beverage Services Department. This part-time role offers a competitive pay rate ranging from $20.96 to $23.29 per hour, influenced by experience, particularly in luxury hotel environments or fine dining establishments. The Server Assistant is responsible for delivering refined, luxurious service and guest satisfaction aligned with the property’s high standards. This position primarily involves supporting servers by delivering food to guests promptly, maintaining the cleanliness and hygiene of dining areas, and assisting with various service tasks to enhance the guest experience.

Server Assistants at Rosewood Sand Hill play an essential role in upholding the hotel's reputation for exemplary hospitality. Candidates must maintain comprehensive knowledge of menu items, specials, and service protocols. The role demands physical stamina, attention to detail, and a team-oriented attitude to ensure efficient and courteous service. Responsibilities further include working closely with expeditors and chefs, following safety and loss prevention procedures, and helping manage table settings and sanitation to meet health standards.

The opportunity at Rosewood Sand Hill is suited for individuals passionate about the luxury hospitality industry and who thrive in a dynamic environment that demands precision, speed, and a polished presentation. Employees are expected to embody professionalism, anticipate guests' needs, and contribute positively to both guest relations and coworker collaborations. This role offers a chance to grow within a respected brand renowned for quality and attention to detail, in one of Silicon Valley's most prestigious locations.

Job Requirements

Must be able to exert physical effort in transporting 40 pounds
endure various physical movements throughout work areas
reach up and down
remain stationary at times throughout work periods
and satisfactorily communicates to guests and co-workers to their understanding
High school diploma or equivalent
Previous experience in food service preferred
Ability to handle flexible work hours including days, nights, weekends and holidays
California Responsible Beverage Service (RBS) Certificate preferred
California Food Handler Card preferred

Job Qualifications

Previous experience working as a food runner, server assistant, or host in a fine dining restaurant or in a luxury hotel environment preferred
High school diploma or equivalent preferred education
Excellent written, verbal, and group presentation communication skills and command of the English language
Bilingual communications abilities a strong plus
Ability to effectively interact with individuals or small groups of people
Must be able to perform job functions with attention to detail, speed and accuracy
prioritize, organize and follow-up
be a clear thinker, remaining calm and resolving problems using good judgment
follow directions thoroughly
understand a guest’s service needs
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest information and pertinent hotel data
Ability to understand guests' service needs
ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time
ability to focus attention on details
ability to maintain good coordination and timing while serving orders quickly
ability to exert physical effort in transporting food and beverage guests
ability to endure abundant physical movements throughout the work areas
Must have a flexible schedule that requires days, nights, weekends and holidays
Licenses and certifications: California Responsible Beverage Service (RBS) Certificate and California Food Handler Card, preferred

Job Duties

Maintains knowledge of all menu items and specials and general description of all food and beverage items and explains general description to guests
Maintain knowledge of correct maintenance and use of equipment
Utilizes proper food handling and food service techniques for safe food service
Assists the server in taking food and beverage orders in a congenial and timely manner and ensures accurate entry and delivery of order
Maintain basic knowledge of P.O.S. and manual systems
Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow associates
Maintain positive guest relations at all times
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Works closely with the expeditor to prepare for the food running
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Meets service standards at all times
Practices all safety and loss prevention procedures
Ensures tables are well maintained and hygienic at all times
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
Remove soiled wares from tables as assigned and transport to dishwashing area
Sets up and cleans the dining areas while maintaining or exceeding hospitality and service standards
Meets or exceeds standards of appearance, cleanliness, personal sanitation and hygiene
Completes side work duties as dictated by management
Works with various outlets and departments to assist with food delivery and other tasks as needed to support the operation
Other duties as assigned